Sandy Jeanbaptiste
Valdosta
Summary
Ambitious Receptionist skilled in managing front desk operations, greeting guests, and resolving immediate issues. Developed strong foundations in customer service, operations, and team collaboration through over ten years in retail. Motivated to leverage extensive experience in a new professional environment and contribute to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Valdosta
10.2023 - 05.2025
- Preparing prescriptions, dispensing medications, managing inventory, immunizing patients, and providing customer service. Also, processing insurance claims, participating in training and development, assisting with over-the-counter product selection, and handling telephone calls.
Receptionist
Coral Reef Subacute Care
Miami
01.2023 - 08.2023
- Developed and maintained detailed knowledge of the facility, enabling immediate answers to clients inquiries about facility procedures. Cultivated relationships with 160+ clients, receiving 5 stars on feedback surveys. Updated client information per visit with 91% accuracy and implemented patient safety procedures, reducing incidents by 75%.
Customer Service Associate
Publix Supermarket
Miami
11.2019 - 06.2023
- Handled 125+ customer inquiries and quickly resolved issues, ensuring customer satisfaction. Collaborated with 7 other cashiers, offering assistance to teammates during busy times. Restocked inventory, and updated back end systems as inventory was restocked, reducing errors by 10%. Exceeded sales targets by maintaining a vast knowledge of the inventory and assessing customer needs.
Cashier
CVS Pharmacy
Port St. Lucie
01.2020 - 10.2021
- Assisting customers in locating products, making returns, processing payments, and gift cards. Unpacked shipments, checked invoices, and stocked sales floor and backroom. Recognized counterfeit currency, preventing store loss of $1,000+ in merchandise. Effectively negotiated customer solutions surrounding CarePass subscriptions, resulting in boosted subscription use of 10%.
Education
Bachelor of Science - Biology
Valdosta State University
Valdosta, GASkills
- Pharmacy Software
- Insurance verification
- Inventory Management
- Scheduling
- Appointment scheduling
- Document management
- MS Office
- Time Management
- Detail orientation
- Conflict resolution
- Customer-Oriented
- Communication skills
- Inventory Management
Certification
- CPR Certified - April 2024
- Immunization Technician - April 2024
Timeline
Pharmacy Technician
Walgreens
10.2023 - 05.2025
Receptionist
Coral Reef Subacute Care
01.2023 - 08.2023
Cashier
CVS Pharmacy
01.2020 - 10.2021
Customer Service Associate
Publix Supermarket
11.2019 - 06.2023
Bachelor of Science - Biology
Valdosta State University