Sandy Maxwell
Covington
Summary
Experienced Customer Service Specialist with 18 years of expertise in problem-solving and managing customer inquiries. Committed to building positive relationships and ensuring high satisfaction in fast-paced environments. Collaborates effectively with teams to achieve goals and adeptly resolves escalated support issues, enhancing customer experiences.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Oconee County Water Dept
Watkinsville
03.2008 - Current
- Assisted customers with inquiries regarding water services and billing issues.
- Processed service requests and complaints through phone and online.
- Guided customers through the setup of new water service accounts.
- Handled emergency calls, coordinating with field teams for prompt response efforts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delivered exceptional customer service, resolving complaints promptly and enhancing overall customer satisfaction.
- Achieved high customer satisfaction by addressing problems with expertise and a friendly demeanor.
- Cultivated strong customer relationships through engaging and supportive interactions.
- Resolved customer complaints promptly and efficiently.
Receptionist
HR Block
Athens
01.2020 - 02.2022
- Greeted visitors and clients warmly upon arrival at the office.
- Greeted visitors and provided them with assistance.
- Answered phone calls promptly and directed inquiries to appropriate staff members.
- Coordinated appointment scheduling for multiple executives and staff, ensuring optimal time management and availability.
- Scheduled and confirmed appointments for clients and staff to ensure efficient time management.
- Maintained daily calendars, scheduled appointments, and organized daily office events to enhance operational flow.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments and updated accounts to ensure accurate financial records.
Education
High School Diploma -
Greene County High School
Greensboro, GA06-1979
Skills
- Answering the Phone
- Schedule appointments
- Payments
- Deposit
- Monthly spreadsheet
- Filing
- Cut off
- Work Order
- Application for service
Timeline
Receptionist
HR Block
01.2020 - 02.2022
Customer Service Representative
Oconee County Water Dept
03.2008 - Current
High School Diploma -
Greene County High School