Dedicated professional skilled in safety compliance and operational management. Experience in training new employees and resolving customer complaints effectively. Aiming to enhance team performance and operational efficiency in a challenging environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
Old Navy
Atlanta
01.2020 - 12.2025
Trained new employees on company policies and customer service standards.
Managed daily store operations and ensured effective team communication.
Implemented visual merchandising strategies to enhance product displays.
Led team meetings to discuss sales goals and operational improvements.
Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Performed opening and closing duties as part of management team and handled cash management.
Delivery Courier
Self-employeed
Augusta
03.2024 - 01.2025
Delivered packages to customers promptly using personal vehicle.
Managed route planning to ensure efficient deliveries.
Maintained accurate records of deliveries and receipts.
Provided excellent customer service during interactions and deliveries.
Provided excellent customer service when interacting with clients during package pickups and deliveries.
Production Lead
Central States Manufacturing, Inc
Graniteville
09.2022 - 01.2024
Supervised daily production activities to ensure efficient workflow.
Trained new team members on safety protocols and operational procedures.
Coordinated with maintenance to resolve equipment issues promptly.
Conducted quality checks to maintain product standards and specifications.
Led team meetings to discuss goals, challenges, and performance updates.
Managed inventory levels and organized materials for production runs.
Communicated with management regarding production schedules and staffing needs.
Monitored the quality of products during production process.
Ensured safety regulations were followed by all staff members.
Visual Merchandiser
Kate Spade
Atlanta
06.2021 - 08.2022
Developed engaging visual displays aligning with brand aesthetics and seasonal themes.
Collaborated with store teams to maintain consistent merchandising standards across locations.
Executed merchandising and floor moves based on seasonal changes, business needs and trends.
Planned seasonal changes in store layouts, including decorations, props and other visuals.
Consulted with clients to determine desired styles and preferences.
Researched fashion trends to stay updated on industry styles and innovations.
Education
Associate of Applied Science - Marketing Management
Gwinnett Technical College
Lawrenceville, GA
12-2014
Skills
Safety compliance
Team management
Employee training
Customer service
Visual merchandising
Inventory management
Sales strategy
Accomplishments
Military Coast Guard
communication 8/06-9/07
Certification
operate pallet jacket
Forklift
Timeline
Delivery Courier
Self-employeed
03.2024 - 01.2025
Production Lead
Central States Manufacturing, Inc
09.2022 - 01.2024
Visual Merchandiser
Kate Spade
06.2021 - 08.2022
Department Manager
Old Navy
01.2020 - 12.2025
Associate of Applied Science - Marketing Management