Santiogo Ward
Dunwoody
Summary
Compassionate and dependable healthcare-focused professional with emergency response, patient support, and leadership experience developed through military service. Currently pursuing admission into a nursing program at Georgia State University Perimeter College with a 4.0 GPA and President’s List recognition. Certified in Basic Life Support (BLS) with strong communication, documentation, teamwork, and problem-solving skills. Seeking a Patient Care Technician position to provide quality patient care while continuing professional growth in healthcare.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ramp Agent
Delta Air Lines
Atlanta
2023.11 - Current
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Assisted passengers in finding their lost luggage at baggage claim areas.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
736SFS Commando Warrior Instructor
USAF
Tamuning
2021.08 - 2023.06
- Prepared instruction through lesson plans on improvised explosive devices, navigation techniques, and advanced weapon tactics.
- Facilitated combat training environment exposing students to examples of real world possible situations.
- Maintained training schedule and course curriculum to assist in student overall development and well roundedness throughout classes.
- Provided course critiques to address student's needs, goals or changes to implicate to make course better.
- Provided visual aids and practice application to help students learn.
- Observed and evaluated student performance,development, and provided appropriate feedback while in training environment.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
Security Forces Leader
USAF
Warner Robins
2017.05 - 2021.08
- Applied extensive training in law enforcement and combat tactics to protect stateside and while deployed in international waters.
- Patrolled via motorized vehicles across base and restricted areas.
- Provided Funds and Munitions Escort, as well as prisoner escort.
- Organized, processed and disseminated information via two-way radio, personnel cell, and Base Defense Operations Center.
- Prepared incident and complaint reports, desk blotters and other related local correspondence in [Software].
- Retrieved statements from witnesses and conducted investigation through findings.
- Cared for personnel in medical trauma situations as first-response to emergencies.
- Carried out explosive demolitions with EOD personnel.
Visitor Center Control Clerk/BSO
USAF
Warner Robins
2018.09 - 2020.06
- Displayed strong public speaking skills and communication abilities to facilitate highest quality of customer support.
- Greeted and assisted customers with day to day problems, answering additional questions both in person/over phone.
- Evaluated organization's technology for DBIDS(Defense Biometric Identification System) to recommend upgrades for hardware and software.
- Vetted personnel credentials through GCIC(Georgia Bureau of Investigation) Criminal History Information and issued visitor passes, contractor badges, foreign nationals, FAA etc.. before allowing access to military installation.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Identified, debugged and fixed system outages and problems.
- Received, sent and edited emails through Microsoft Outlook,Excel,etc.
- Produced high-quality spreadsheets through excel establishing EAL's(Entry Authorized Lists, Barrement Rosters, Distinguished Visitors, DOD Civil Service Contractor Hires.
Education
Some College (No Degree) -
University of Maryland Global Campus
Adelphi, MDSkills
- Verbal and Written Communication
- Technical Troubleshooting
- Problem-Solving
- Curriculum Development
- Attention to Detail
- Interpersonal and Social Skills
- Proficiency in Microsoft Word,Excel,Powerpoint
- Data Entry
- Delivery Tickets
- Materials Handling
- Shipment Coordination
- Spreadsheet Tracking
- Instructor Training/Teaching
- Customer Service
- Team Leadership
- Identification verification
- Security Screenings
- Visitor management
Certification
- BIC (Basic Instructor Certified)
- Instructor methodology Certified
- DBIDS Administrative Course (Base Security Officer)
- Records Custodian/Management
- Range Safety Officer (RSO)
- Ritz-Carlton Training
- Foreign Liason for Counter SUAS System
- C-Suas Certified
- CPR Certified
- Secret Security Clearance
Timeline
Ramp Agent
Delta Air Lines
2023.11 - Current
736SFS Commando Warrior Instructor
USAF
2021.08 - 2023.06
Visitor Center Control Clerk/BSO
USAF
2018.09 - 2020.06
Security Forces Leader
USAF
2017.05 - 2021.08
Some College (No Degree) -
University of Maryland Global Campus