Santoria Hopkins
Palmetto
Summary
Dynamic customer service professional with a proven track record at TTEC, excelling in problem-solving and clear communication. Recognized for enhancing customer satisfaction through effective training and process improvements. Skilled in Microsoft Excel and team collaboration, consistently achieving operational targets while maintaining high standards of service.
Developed skills in fast-paced warehouse environment, focusing on organization and time management. Adept at streamlining processes and ensuring operational efficiency. Seeking to transition into new field by leveraging transferable skills in logistics and teamwork.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TTEC
06.2023 - 10.2024
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Utilized CRM software to track customer interactions and maintain accurate records of service requests.
- Assisted in training new representatives on customer service protocols and company policies.
- Collaborated with team members to identify process improvements that enhanced overall customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Lead Sales Associate
Five Below
02.2022 - 01.2023
- Guided team in achieving sales goals through effective product placement and merchandising strategies.
- Trained new associates on customer service standards and operational procedures to enhance team performance.
- Managed inventory levels, ensuring stock availability and minimizing shrinkage through diligent monitoring.
- Developed promotional displays to attract customers, increasing store traffic and enhancing shopping experience.
Picker
Amazon Distribution Center
03.2021 - 02.2022
- Operated hand-held scanners to accurately pick and pack customer orders.
- Maintained organization of inventory to optimize workflow efficiency.
- Collaborated with team members to meet daily operational targets.
- Adhered to safety protocols while navigating warehouse environment.
- Conducted quality checks to ensure accuracy of picked items before shipment.
- Worked fast to meet assigned daily picking quotas.
Education
High School Diploma -
Bessemer City High
Bessemer, AL05.2018
Skills
- Heavy lifting
- Warehouse safety
- Order picking
- Clear communication
- Problem-solving
- Team collaboration
- Microsoft Excel
Timeline
Customer Service Representative
TTEC
06.2023 - 10.2024
Lead Sales Associate
Five Below
02.2022 - 01.2023
Picker
Amazon Distribution Center
03.2021 - 02.2022
High School Diploma -
Bessemer City High