Santrelle Morton
Atlanta
Summary
Dynamic and results-oriented professional with 20+ years of combined leadership in retail and property management. Currently serving as a General Manager at Starbucks with over 15 years of progressive experience. Proven track record in team leadership, budget management, property oversight, and customer relations. Recognized for driving performance improvements, reducing turnover, and maintaining operational excellence. Currently pursuing a Bachelor's degree in Business Administration to further strengthen management expertise.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Starbucks
01.2015 - Current
- Promoted to General Manager after 5 years as Assistant Manager. Lead daily operations of a high-volume store with 20+ employees. Improved employee retention by 30% through mentorship and training initiatives. Optimized labor costs, managed P&L; statements, and consistently exceeded sales and customer satisfaction targets.
Assistant Manager / Shift Supervisor
Starbucks
06.2010 - 12.2014
- Supervised daily store operations, scheduling, payroll, and inventory management. Assisted GM in leading staff training, development, and performance evaluations. Supported district-level growth initiatives, ensuring alignment with corporate standards.
Senior Property Manager
Peachtree Residential Management
01.2006 - 05.2010
- Managed a 150-unit residential property, ensuring 95%+ occupancy. Reduced delinquency rates by 25% with new rent collection strategies. Negotiated contracts, reducing vendor expenses by 15%. Supervised leasing and maintenance teams while maintaining compliance with housing regulations.
Leasing Consultant / Assistant Property Manager
Carter Realty Group
06.2003 - 12.2005
- Launched career in property management immediately after high school graduation. Assisted with tenant screening, lease administration, and maintenance coordination. Strengthened tenant relations and supported marketing strategies that reduced vacancies.
Education
High School Diploma -
Mays High School
Atlanta, GA01.2003
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH01.2026
Skills
- Property & Lease Management
- Tenant Relations & Retention
- Rent Collection & Budgeting
- Vendor & Contractor Coordination
- Team Training & Supervision
- Fair Housing & Regulatory Compliance
- Conflict Resolution
- Marketing & Vacancy Reduction
- Yardi, AppFolio, Microsoft Office Suite
- Retail Operations Management
- Customer Service Excellence
- Profit & Loss Oversight
- Sales
- Branding
- Advertising and marketing
- P&L management
Certification
- Fair Housing & Equal Opportunity Compliance (2018)
- Property Management Training Program – Atlanta Housing Authority (2016)
Timeline
General Manager
Starbucks
01.2015 - Current
Assistant Manager / Shift Supervisor
Starbucks
06.2010 - 12.2014
Senior Property Manager
Peachtree Residential Management
01.2006 - 05.2010
Leasing Consultant / Assistant Property Manager
Carter Realty Group
06.2003 - 12.2005
High School Diploma -
Mays High School
Bachelor of Science - Business Administration
Southern New Hampshire University
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