Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Santrelle Morton

Atlanta

Summary

Dynamic and results-oriented professional with 20+ years of combined leadership in retail and property management. Currently serving as a General Manager at Starbucks with over 15 years of progressive experience. Proven track record in team leadership, budget management, property oversight, and customer relations. Recognized for driving performance improvements, reducing turnover, and maintaining operational excellence. Currently pursuing a Bachelor's degree in Business Administration to further strengthen management expertise.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

22
22
years of professional experience
1
1
Certification

Work History

General Manager

Starbucks
01.2015 - Current
  • Promoted to General Manager after 5 years as Assistant Manager. Lead daily operations of a high-volume store with 20+ employees. Improved employee retention by 30% through mentorship and training initiatives. Optimized labor costs, managed P&L; statements, and consistently exceeded sales and customer satisfaction targets.

Assistant Manager / Shift Supervisor

Starbucks
06.2010 - 12.2014
  • Supervised daily store operations, scheduling, payroll, and inventory management. Assisted GM in leading staff training, development, and performance evaluations. Supported district-level growth initiatives, ensuring alignment with corporate standards.

Senior Property Manager

Peachtree Residential Management
01.2006 - 05.2010
  • Managed a 150-unit residential property, ensuring 95%+ occupancy. Reduced delinquency rates by 25% with new rent collection strategies. Negotiated contracts, reducing vendor expenses by 15%. Supervised leasing and maintenance teams while maintaining compliance with housing regulations.

Leasing Consultant / Assistant Property Manager

Carter Realty Group
06.2003 - 12.2005
  • Launched career in property management immediately after high school graduation. Assisted with tenant screening, lease administration, and maintenance coordination. Strengthened tenant relations and supported marketing strategies that reduced vacancies.

Education

High School Diploma -

Mays High School
Atlanta, GA
01.2003

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
01.2026

Skills

  • Property & Lease Management
  • Tenant Relations & Retention
  • Rent Collection & Budgeting
  • Vendor & Contractor Coordination
  • Team Training & Supervision
  • Fair Housing & Regulatory Compliance
  • Conflict Resolution
  • Marketing & Vacancy Reduction
  • Yardi, AppFolio, Microsoft Office Suite
  • Retail Operations Management
  • Customer Service Excellence
  • Profit & Loss Oversight
  • Sales
  • Branding
  • Advertising and marketing
  • P&L management

Certification

  • Fair Housing & Equal Opportunity Compliance (2018)
  • Property Management Training Program – Atlanta Housing Authority (2016)

Timeline

General Manager

Starbucks
01.2015 - Current

Assistant Manager / Shift Supervisor

Starbucks
06.2010 - 12.2014

Senior Property Manager

Peachtree Residential Management
01.2006 - 05.2010

Leasing Consultant / Assistant Property Manager

Carter Realty Group
06.2003 - 12.2005

High School Diploma -

Mays High School

Bachelor of Science - Business Administration

Southern New Hampshire University
Santrelle Morton