Dynamic and results-oriented professional with 20+ years of combined leadership in retail and property management. Currently serving as a General Manager at Starbucks with over 15 years of progressive experience. Proven track record in team leadership, budget management, property oversight, and customer relations. Recognized for driving performance improvements, reducing turnover, and maintaining operational excellence. Currently pursuing a Bachelor's degree in Business Administration to further strengthen management expertise.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.