Santrusa Mathis
LaGrange
Summary
Dynamic Assistant Manager with a proven track record at TME Tacobell, excelling in performance management and conflict resolution. Successfully implemented inventory tracking systems and enhanced team productivity through effective training programs. Recognized for fostering a collaborative environment that drives customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
TME Tacobell
Union City
04.2024 - 06.2025
- Conducted regular performance reviews to identify employee improvement areas.
- Resolved team member conflicts effectively to maintain a harmonious work environment.
- Supervised daily operations, including shift scheduling and duty assignments.
- Organized training sessions for new hires to ensure workplace acclimatization.
- Collaborated with management on strategic planning to achieve business objectives.
- Developed an inventory tracking system to streamline supply ordering processes.
- Managed customer service inquiries and complaints promptly.
- Monitored employee attendance, timekeeping, and payroll records accurately.
Assistant Manager
TME Tacobell
Atlanta
10.2023 - 04.2024
- Planned and led team meetings to assess business results and communicate priorities.
- Maintained professionalism to diffuse tense situations during high-stress moments.
- Executed thorough opening, closing, and shift change functions to uphold operational standards daily.
- Conducted performance reviews, offering feedback and coaching to enhance team productivity.
- Recruited and trained new employees to fulfill job requirements effectively.
- Implemented quality control measures to ensure adherence to company standards.
- Reviewed completed work for consistency and quality assurance.
Assistant Manager
TME Tacobell
Smyrna
08.2022 - 10.2023
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
Assistant Manager
TME Tacobell
Atlanta
06.2021 - 08.2022
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
General Manager
KBP KFC/Tacobell
Clinton
10.2020 - 06.2021
- Prepared detailed reports for senior leadership on key performance metrics impacting operational success.
- Managed daily business operations, including budgeting, staffing, scheduling, and inventory control.
- Implemented employee recognition programs to enhance staff motivation towards organizational goals.
- Resolved customer complaints promptly while upholding high service delivery standards.
- Fostered a positive work environment through team-building activities that promoted interdepartmental collaboration.
- Conducted regular meetings with senior management to evaluate progress against objectives.
- Trained employees on duties, policies, and procedures to ensure compliance and efficiency.
- Recruited and hired qualified candidates for open positions to strengthen workforce.
Education
High School Diploma -
Ellenwood Academy
Atlanta05-2000
Some College (No Degree) - Business Administration and Management
Excelsior College
Albany, NYSkills
- Performance management
- Employee training
- Inventory management
- Shift scheduling
- Customer service
- Quality assurance
- Conflict resolution
- Team collaboration
Certification
- Have a servSafe
Timeline
Assistant Manager
TME Tacobell
04.2024 - 06.2025
Assistant Manager
TME Tacobell
10.2023 - 04.2024
Assistant Manager
TME Tacobell
08.2022 - 10.2023
Assistant Manager
TME Tacobell
06.2021 - 08.2022
General Manager
KBP KFC/Tacobell
10.2020 - 06.2021
High School Diploma -
Ellenwood Academy
Some College (No Degree) - Business Administration and Management
Excelsior College
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