Sara Kilgore
Carrollton
Summary
Dynamic and detail-oriented professional with a proven track record at Tanner Heart & Vascular, excelling in customer service and appointment scheduling. Recognized for enhancing client satisfaction and maintaining compliance with HIPAA regulations while efficiently managing data as a Payment Poster. Strong team collaborator committed to fostering positive work environments.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Tanner Heart & Vascular
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Payment Poster
Greenway Medical Technologies
11.2009 - 10.2022
- Managed large volumes of data efficiently and with great care on daily basis.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Supported audits by providing detailed records of all posted payments and adjustments upon request.
- Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
- Consistently maintained high levels of productivity, exceeding departmental goals each month.
- Accurately posted payments and adjustments both electronically and manually.
- Processed payments that had been received from insurance companies and Medicare.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
- Contributed to improving departmental workflows by regularly sharing insights and feedback on processes with management.
Education
Central High School
05.1992
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
Timeline
Front Desk Receptionist
Tanner Heart & Vascular
09.2023 - Current
Payment Poster
Greenway Medical Technologies
11.2009 - 10.2022
Central High School
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