Greeted clients and directed them to appropriate personnel or departments.
Scheduled appointments and maintained calendars for multiple staff members.
Maintained a clean and welcoming reception area to enhance visitor experience.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Server
Raik Mediterranean
Suwanee
07.2024 - 02.2025
Provided exceptional service to high volume of daily customers.
Explained menu items, describing ingredients and cooking methods upon request.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Operated POS terminals to input orders, split bills, and calculate totals.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Cashier
2 NYers Pizza
10.2020 - 07.2024
Maintain a clean and organized inventory ensuring an efficient layout.
Thoroughly manage POS system transactions including cash, credit, returns, and refunds to ensure a consistent cash flow and improve customer checkout experience.
Consistently building a relationship with customers and providing them with advice on menu items with exceptional customer service.
Promote the latest specials and combos to allow each customer to get the best value of their dollar and increase sales.
Train new employees to enhance team performance and customer service standards.
Server, Cashier, & Hostess
Roma Italiano Ristorante
04.2018 - 06.2020
Greeted customers warmly and promptly to their assigned tables seating up to 300 people per shift.
Memorized over 20 menu items and rotating specials, including ingredients, allergens, and preparation methods, to offer customized recommendations to customers.
Managed multiple tables simultaneously, ensuring efficient service and guest satisfaction.
Delivered exceptional customer service, resolving any customer conflicts successfully with 100% customer satisfaction.
Assisted with opening and closing duties, including setting up the dining area, restocking, and cleaning.
Managed phone calls with inquiries and reservations timely and efficiently.