Sara Prak
Riverdale,GA
Summary
Customer-driven with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Also a very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Lastly a very Detail-oriented team player with strong organizational skills.
Overview
2
2
years of professional experience
Work History
Cabin Experience Agent
Delta Air Lines
11.2023 - Current
- Work with an innovative team whose common goal is to ensure that all aircraft interiors meet the Delta Care Standards level of cleanliness for each flight to drive a positive customer experience.
- Responded effectively to unexpected situations, such as medical emergencies or disruptive passengers, prioritizing passenger safety and comfort.
- Cleaning and searching aircraft in addition to working in tight spaces and on knees for an extended period of time in the aircraft cabin.
- Ensured safety compliance by thoroughly inspecting emergency equipment, seatbelts, and other critical cabin components.
- Contributed to a positive team environment, collaborating with fellow agents to complete tasks quickly and effectively.
- Maintained cleanliness standards in aircraft cabins, lavatories, and galleys for the comfort of passengers and crew.
- Enhanced passenger experience by providing exceptional customer service during boarding and deplaning processes.
- Increased on-time departure rates by efficiently cleaning and restocking aircraft cabins between flights.
- Demonstrated professionalism when interacting with diverse groups of passengers from various cultural backgrounds.
Shift Lead
Super Chix
04.2023 - 11.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, uensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Laborer
DHL Supply Chain
10.2022 - 03.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
Education
. -
Martha Ellen Stilwell School of The Arts
Jonesboro, GA05.2022
Skills
- Servant Leadership
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Relationship Building
- Clear Communication
- Customer Complaint Resolution
- Ensuring customer satisfaction
- Service support
- Public Speaking
- Stress Management
Accomplishments
- Atlanta AYPP March 2020 - May 2020, Atlanta, GA - Trained as a math literacy worker intern to better educate elementary school kids and further develop their mathematical skills.
- Promoted to Fill in lead for Delta Air Lines
- 3.6 GPA
- Perfect Attendance
References
Jarvis Haines-(704) 396-9857
Marcus Mitchell- (404)-834-5750
Timeline
Cabin Experience Agent
Delta Air Lines
11.2023 - Current
Shift Lead
Super Chix
04.2023 - 11.2023
Laborer
DHL Supply Chain
10.2022 - 03.2023
. -
Martha Ellen Stilwell School of The Arts
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