Sarah Adams
Douglasville
Summary
Proven Patient Service Representative with a track record of enhancing patient satisfaction at Peachtree Immediate Care through expert HIPAA compliance and empathetic customer service. Skilled in insurance verification and fostering trust, I've significantly contributed to improved operational efficiency. My collaborative approach and commitment to confidentiality have been pivotal in achieving and exceeding employer and patient expectations.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Peachtree Immediate Care
10.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Specialist
Homedepot
01.2018 - 01.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Sales Associate
Chick-fil-A
01.2016 - 08.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Lithia Springs High
Lithia Springs, GA05.2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
Timeline
Patient Service Representative
Peachtree Immediate Care
10.2023 - Current
Specialist
Homedepot
01.2018 - 01.2020
Sales Associate
Chick-fil-A
01.2016 - 08.2018
High School Diploma -
Lithia Springs High
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