Sarah BACON
WOODSTOCK
Summary
Results-oriented Onboarding Specialist with expertise in customer implementation, account development, and training for national accounts. Skilled in employee engagement strategies and process improvement, utilizing digital onboarding tools to enhance new hire transitions. Known for effective communication, adaptability, and problem-solving, ensuring new employees integrate seamlessly into company culture and workflows.
Overview
15
15
years of professional experience
Work History
Onboarding Specialist
Mariana Tek
Remote
08.2024 - 01.2025
- Managed customer experience during implementation and roll out, focusing on client-specific needs and customizations.
- Coached and trained stakeholders on product features to enhance user adoption and satisfaction.
- Conducted status meetings with Stakeholders to meet all expectations and keep the project moving forward.
- Trained leaders and owners on effective use of software application to address specific business needs.
- Worked closely with clients to build out Google and Android mobile applications to their specific business needs.
Implementation Success Manager
Listen360
Alpharetta
04.2012 - 11.2023
- Managed the entire customer lifecycle from contract signing, through implementation and roll out.
- Supported multiple clients during their unique implementations, ensuring alignment with specific business needs.
- Engaged executive teams and franchisees through targeted coaching and tailored product training sessions.
- Assisted and trained Executive and Franchisee teams on how to use and apply the software application.
- Conducted weekly status meetings with decision makers.
- Created customized training and education materials for further education on the software.
- Implemented application that optimized business performance and provided actionable insights for franchisees.
- Worked closely with Executive teams to fulfill their unique social media needs and help capture customer testimonials and reviews.
Account Manager
Ingenious Med
Atlanta
06.2010 - 03.2012
- One of only a handful of territory managers that is tasked with helping to position and sell an industry changing application that has the ability to optimize healthcare performance and review, allowing physicians to have more quality time with patients and less time on paperwork and administrative tasks.
- Surpassed 2011 sales quota of $1M by identifying growth opportunities within existing accounts.
- Created and executed strategic business goals to deepen engagement with current accounts, enhancing client relationships.
- Trained and supported physicians and administrators in utilizing software applications, improving user adoption and satisfaction.
- Supported 36 major healthcare clients within a 6-state territory.
- Advanced to territory account manager within a year on inside sales team.
Inside Sales Representative
Ingenious Med
01.2010 - 06.2010
- Achieved success in penetrating new markets and developing accounts, contributing to retention.
- Collaborated on creation and presentation of sales proposals, enhancing client engagement.
- Established reputation as customer advocate by resolving issues promptly and effectively.
- Maintained accurate records of all quoting and sales activity within the territory.
- Promoted to sales team after less than 6 months with the company.
Education
Bachelor of Business Administration - Marketing
Georgia State University
Atlanta, GA01-2008
Skills
- Client onboarding
- Client relationship management
- Customer relationship management
- Project management
- User acceptance testing
- Data analysis
- Software training
Career Focus
- Implementation
- Customer Success
- Account Management
- Training
Timeline
Onboarding Specialist
Mariana Tek
08.2024 - 01.2025
Implementation Success Manager
Listen360
04.2012 - 11.2023
Account Manager
Ingenious Med
06.2010 - 03.2012
Inside Sales Representative
Ingenious Med
01.2010 - 06.2010
Bachelor of Business Administration - Marketing
Georgia State University