Sarah Ball
Ringgold
Summary
Compassionate Certified Nursing Assistant with 5 years of patient care experience, a background in customer service, and a degree in psychology. Strong communication and problem-solving skills, seeking to transition into a new role where I can apply my strengths beyond direct patient care.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Certified Nursing Assistant
Lifecare Center
Collegedale
12.2020 - Current
- Assisted residents with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in resident environments consistently.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Customer Service Representative
Electronic Power Board
Chattanooga
10.2011 - 09.2020
- Assisting new and existing customers in a high volume call environment with deposits and fees for electric, telephone, internet and television services.
- • Assisting customers with installations, changes, billing options, change of address records and referrals for utility assistance.
- • Providing information to customers regarding energy saving tips, products and community programs.
- Providing support during times of power outages and managing any other customer service issues or concerns.
- Other duties as assigned.
Customer Service Representative/Dispatcher
Volunteer Energy Cooperative
Decatur
08.2006 - 09.2011
- Responded to customer inquiries related to Volunteer Energy’s billing procedures.
- Received customer payments by phone while assuring the security of information being provided by the customer.
- Received calls from customers and responding to their complaints or issues in a friendly manner.
- Entered, scanned, and filed new service orders into Volunteer Energy’s service program.
- Gathered and delivered necessary information successfully to dispatch crews to outage areas.
- Completed others tasks and duties as assigned by management.
Education
Bachelor of Science - Psychology
Kaplan University
09.2010 - 08.2012
Associate of Science - Business Administration
Cleveland State Community College
Cleveland, TN 08.2006 - 12.2009
Skills
- Vital signs monitoring
- Personal care assistance
- HIPAA compliance
- Patient privacy protection
- Problem solving
- Attention to detail
- Compassionate
- Microsoft Office
- Punctuality and reliability
Timeline
Certified Nursing Assistant
Lifecare Center
12.2020 - Current
Customer Service Representative
Electronic Power Board
10.2011 - 09.2020
Bachelor of Science - Psychology
Kaplan University
09.2010 - 08.2012
Customer Service Representative/Dispatcher
Volunteer Energy Cooperative
08.2006 - 09.2011
Associate of Science - Business Administration
Cleveland State Community College
08.2006 - 12.2009