Sarah Cook
Winder
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in optimizing operations and staff training, ensuring high levels of customer satisfaction and efficient resource management.
Overview
12
12
years of professional experience
Work History
Assistant Manager/Key Holder
Roses Express
Winder, GA
09.2025 - Current
- Assisted in daily operations, ensuring smooth service and customer satisfaction.
- Coordinated staff schedules to optimize resource allocation and efficiency.
- Supported inventory management, maintaining accurate stock levels on the sales floor and records.
- Resolved customer inquiries and complaints, fostering positive relationships with clientele.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Trained new team members on operational procedures and customer service standards.
Independent Shopper
Instacart
Winder, GA
03.2020 - Current
- Executed timely and accurate order fulfillment for diverse customer needs.
- Ensured adherence to safety protocols while navigating various shopping environments.
- Optimized shopping routes to enhance efficiency and minimize delivery times.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction ratings.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Assembler
Caterpillar
Athens, GA
04.2025 - 06.2025
- Assembled components using hand tools and power tools to meet production standards.
- Inspected finished products for quality assurance and adherence to specifications.
- Collaborated with team members to streamline assembly processes and improve efficiency.
Assistant Manager/ Keyholder
Roses Express
Winder, GA
09.2024 - 03.2025
- Led daily operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored team members, fostering a collaborative work environment.
- Developed and implemented efficient scheduling systems to optimize workforce productivity.
- Monitored inventory levels, ensuring stock availability and reducing waste.
Group Leader
Hitachi Automotive Systems Americas
Monroe, GA
09.2019 - 09.2024
- Led cross-functional teams to enhance operational efficiency and productivity within manufacturing processes.
- Developed training programs to mentor team members on best practices and safety protocols.
- Implemented process improvements that reduced waste and increased quality control measures.
- Streamlined workflows by integrating advanced manufacturing technologies and tools.
Picker
Amazon
Commerce, GA
07.2019 - 08.2019
- Operated handheld scanners to locate and retrieve items efficiently.
- Organized inventory within designated areas to optimize space utilization.
- Collaborated with team members to meet daily picking targets consistently.
- Conducted quality checks on selected items to ensure accuracy and completeness.
Detail Associate
Carvana
Winder, GA
06.2019 - 06.2019
- Inspected vehicles for quality assurance, ensuring adherence to Carvana's high standards.
- Collaborated with team members to streamline vehicle detailing processes, enhancing operational efficiency.
- Maintained cleanliness of work areas, promoting a safe and organized environment for all staff.
- Utilized advanced cleaning equipment and detailing products to optimize vehicle presentation.
Teller
SunTrust
Gainesville, GA
01.2016 - 06.2019
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing solutions to enhance satisfaction and retention.
- Managed cash drawers, balancing daily transactions to maintain operational integrity.
- Trained new tellers on procedures, fostering a collaborative team environment for improved service delivery.
Assistant Manager
Dollar Tree
Loganville, GA
01.2014 - 01.2016
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and foster a collaborative environment.
- Analyzed sales data to identify trends, optimizing product placement and inventory management.
- Developed and implemented process improvements that increased efficiency in merchandise handling.
Education
High School Diploma -
Winder Barrow High School
WinderSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
Timeline
Assistant Manager/Key Holder
Roses Express
09.2025 - Current
Assembler
Caterpillar
04.2025 - 06.2025
Assistant Manager/ Keyholder
Roses Express
09.2024 - 03.2025
Independent Shopper
Instacart
03.2020 - Current
Group Leader
Hitachi Automotive Systems Americas
09.2019 - 09.2024
Picker
Amazon
07.2019 - 08.2019
Detail Associate
Carvana
06.2019 - 06.2019
Teller
SunTrust
01.2016 - 06.2019
Assistant Manager
Dollar Tree
01.2014 - 01.2016
High School Diploma -
Winder Barrow High School