Sarah Cotton
Marietta
Summary
Punctual and efficient member of staff known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
5
5
years of professional experience
Work History
In-Home Delivery
Walmart
07.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Go into the customer’s home and put their groceries away.
- Picked up customer returns and took it back to customer service so they would get refunded.
- Checked loads against documentation before completing final delivery at destinations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Inspected load security and checked for damages.
- Fostered positive working relationships with regular customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Documented deliveries, pickups, customer issues and damages.
Online Personal Shopper
Walmart
07.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Picked quality and accurate items for dozens of daily customer orders.
- Loaded and unloaded orders at customer's homes or locations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consulted with customers on food selections and custom order requests.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Worked with many customers daily to fulfill specific orders according to customer needs and inventory availability.
- Maximized efficiency by scanning items quickly and completing as many as 100 orders per hour.
Stock Associate
Walmart
07.2021 - 07.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Checked and pulled defective or expired products from shelves.
- Maintained inventory count, tracked usage and documented variances.
- Checked for outdated and overripe grocery items and removed from inventory.
- Regularly used industry-standard inventory software such as handheld.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Sorted miscellaneous items into the correct box so it could go to the correct department to be stocked.
- Sorted the apparel into the correct department.
Stocking Associate
Walmart
11.2020 - 07.2021
- Answered queries and concerns and assisted customers with product selections.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Unloaded daily delivery trucks using an automatic belt that sorts the items so you stack it on the correct pallet.
- Consistently lifted materials weighing as much as 50 pounds.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Operated manual jacks safely relocating heavy merchandise on sales floor for timely stocking.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Sorted miscellaneous items into the correct box so it could go to the correct department to be stocked.
- Sorted the apparel into the different departments.
Education
High School -
Home School Academy
Zephyrhills, FL07.2013
Skills
- Customer Satisfaction
- Team Goals
- Excellent relationship building
- Computer proficiency
- Customer service
- Call center operations
- Customer satisfaction measurement
Timeline
In-Home Delivery
Walmart
07.2022 - Current
Online Personal Shopper
Walmart
07.2022 - Current
Stock Associate
Walmart
07.2021 - 07.2022
Stocking Associate
Walmart
11.2020 - 07.2021
High School -
Home School Academy