Sarah Freeman
Decatur
Summary
Enthusiastic animal care specialist with hands-on experience in shelters, daycare, and boarding, complemented by a background in retail customer service. Knowledgeable in pet care and handling across a variety of species. Proficient in client communication, conflict resolution and customer support and engagement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Community Support Coordinator
Lifeline Animal Project
Chamblee, GA
12.2024 - Current
- Handle owner surrender intakes and conduct casework focused on providing resources and alternatives to help keep pets in their homes when possible
- Process stray animal intakes from members of the public, ensuring accurate documentation and compliance with shelter standard operation procedures
- Provide support and guidance to pet owners whose animals have been seized by animal control and are involved in active court cases
- Facilitate return-to-home outcomes by verifying ownership and processing pet reclaims for lost or seized animals
- Manage multiple email and voicemail inboxes related to lost pets, owner resources, and general shelter inquiries
Pet Care Specialist and Front Desk Associate
The Pet Set
Atlanta, GA
05.2024 - 12.2024
- Supervised groups of dogs in a daycare setting to ensure safety and prevent conflicts
- Fed dogs according to individual dietary instructions and administered medications as directed
- Maintained cleanliness and sanitation of kennels, play areas, and common spaces
- Monitored dog behavior and health, reporting concerns to management
- Scheduled appointments for daycare, grooming, and boarding services
- Processed customer payments and handled point-of-sale transactions
- Counted and balanced cash drawers when opening and recorded end of day reports when closing
- Monitored retail inventory and stocked merchandise while maintaining familiarity of products to encourage sales and assist customers
Kennel Technician and Dog Training Assistant
Frogs To Dogs
Decatur, GA
10.2023 - 12.2023
- Cleaned cages and kennels using appropriate disinfectants and cleaning agents.
- Provided care for dogs with behavioral challenges using discernment and safe handling techniques
- Assisted professional dog trainers during socialization and training sessions by handling dogs and following structured training protocols
- Filmed and narrated training sessions, explaining methods and goals for educational and client-facing content
- Drafted written report cards documenting individual progress, behavior, and follow up instructions for dogs in the training program
Skills
- POS systems and retail floor maintenance
- Record keeping, report writing, and documentation
- Animal handling and behavior assessment
- Exotic pet care
- Certified pet first aid and CPR
- Enthusiast teamwork and collaboration
- Patience, compassion and interpersonal communication
- Individualized support
- Problem-solving
- Multitasking
- Task prioritization
- Analytical thinking
Certification
- American Red Cross Pet First Aid and CPR
- Fear Free Pets Certified
Timeline
Community Support Coordinator
Lifeline Animal Project
12.2024 - Current
Pet Care Specialist and Front Desk Associate
The Pet Set
05.2024 - 12.2024
Kennel Technician and Dog Training Assistant
Frogs To Dogs
10.2023 - 12.2023