Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sarah Hill

Barnesville

Summary

Dynamic Operations Manager with a proven track record at Chick-fil-A, excelling in team leadership and problem-solving. Enhanced employee accountability and performance through effective coaching and conflict resolution. Cultivated strong client relationships while managing inventory and supply chain operations, ensuring timely service delivery and exceptional customer satisfaction.

Overview

8
8
years of professional experience

Work History

Operations Manager

Chick-fil-A
08.2017 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed strong relationships with clients through exceptional customer service skills.
  • Coached call center staff through challenging customer service issues.
  • Resolved customer complaints promptly, demonstrating commitment to excellent customer service.

Education

High School Diploma -

East Coweta Highscool
Sharpsburg, GA

Bachelor of Science - Nursing

Gordon State College
Barnesville, GA
05-2028

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Employee motivation

Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • Outdoor Recreation

Timeline

Operations Manager

Chick-fil-A
08.2017 - Current

High School Diploma -

East Coweta Highscool

Bachelor of Science - Nursing

Gordon State College

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Sarah Hill