Sarah Kidd
Dallas
Summary
Dynamic Customer Service Sales Representative with a proven track record at U.S Auto Force, enhancing sales revenue through active listening and problem-solving. Expert in managing high call volumes and utilizing CRM systems, I foster strong customer relationships and consistently achieve sales targets while ensuring exceptional service and satisfaction. Stays calm under pressure all while doing my best to assure the customer's needs are exceeded every time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Sales Representative
U.S Auto Force
10.2023 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues in a quick and effective manner.
- Calmly managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Built relationships with customers and community to promote long term business growth.
BDC Agent
Scott Evans Nissan
05.2023 - 10.2023
- Managed inbound and outbound communication to enhance customer engagement and satisfaction.
- Utilized CRM systems to track leads, ensuring accurate data entry and follow-up.
- Collaborated with sales teams to streamline processes and improve customer service efficiency.
- Provided detailed product information, addressing inquiries to facilitate informed purchasing decisions.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Made average of 100 outbound and inbound calls per day.
Education
No Degree - Nursing
University of West Georgia
Carrollton, GAVilla Rica High School
Villa Rica, GA05-2021
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving/Conflict resolution
- Data entry
- Phone etiquette
- Organizational skills
- Teamwork
- Reliability
Timeline
Customer Service Sales Representative
U.S Auto Force
10.2023 - Current
BDC Agent
Scott Evans Nissan
05.2023 - 10.2023
No Degree - Nursing
University of West Georgia
Villa Rica High School
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