Sarah Kirkland
Douglas
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
6
6
years of professional experience
1998
1998
years of post-secondary education
1
1
Certification
Work History
Sales Representative
Astro Exterminating Services
Fitzgerald
09.2024 - Current
- Engaged with customers to build rapport and trust.
- Participated in training sessions to learn product knowledge.
- Handled customer complaints professionally and promptly.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Provided technical support for customers using the company's products or services.
- Identified opportunities for cross-selling additional products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Reduced process lags by training employees on best practices and protocols.
Pest Control Technician
Pied Piper Pest Control & Termite Protection
Woodstock
11.2019 - 07.2024
- Inspected residential and commercial properties for pest infestations and damage.
- Applied pesticides and treatments according to safety regulations and protocols.
- Maintained equipment and tools for optimal performance and safety compliance.
Education
Certified Pest Control & Wood Destroying Organisms -
Kennesaw State University
Kennesaw, GA 01.2022 - 02.2023
Mt. Park Boarding Academy
Patterson, MOSkills
- Customer relationship management
- Sales strategy development
- Product knowledge enhancement
- Client needs assessment
- Complaint resolution
- Effective communication
- Rapport building
- Persuasive negotiating
- Problem solving
- Active listening
- Time management
- Staff training
- Product and service knowledge
- Field sales
- Customer relationship building
- Interpersonal communication skills
Certification
- PC & WDO Certification
Timeline
Sales Representative
Astro Exterminating Services
09.2024 - Current
Certified Pest Control & Wood Destroying Organisms -
Kennesaw State University
01.2022 - 02.2023
Pest Control Technician
Pied Piper Pest Control & Termite Protection
11.2019 - 07.2024
Mt. Park Boarding Academy