Sarah Phillips
Evans,GA
Summary
Dedicated and outgoing community manager with 21 years of property management experience. Highly visible and vibrant community manager who promotes and provides exemplary talents in customer service, successfully manages and grows team members, and streamlines operations for efficiency. Advanced in Onesite, Entrata, Yardi, CRM, Key Texting, Ops Technology, Compliance Depot, ADP, Resident Works, Yieldstar, Rent Maximizer, Rent Vision, Foresight, and Microsoft Suite/Teams.
Overview
15
15
years of professional experience
Work History
Community Manager - Sanctuary Apartments
ATC Development
09.2021 - Current
- Maximized NOI while minimizing expenses through effective planning and control for 345 apartment homes.
- Daily collaboration with Lead Maintenance Technician and scheduling of vendors during continued property renovations, including interior and exterior renovations of all four phases of community.
- Renovation improvements aimed at increasing asset value through renovation updates in all four phases of community. Renovations have been very successful generating positive increases to NOI.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Organized monthly resident community events, fostering a sense of belonging and promoting networking opportunities with local businesses.
- Conducted resident surveys to gather feedback on various aspects of the community, using data to implement resident events and future improvements to the community.
- Maintaining strong resident retention rates (60% - 80%) during lease renewals by providing exceptional customer service and completing the majority of service requests within 24-hours.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Communicated effectively about community activities and progression reports to keep owners, directors and team members informed.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within community budget.
Community Manager - The Lakes of Chateau North
1st Lake Properties
08.2017 - 09.2020
- Maximized NOI while minimizing expenses through effective planning and control for 248 apartment homes.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans for executive action planning.
- Handled disciplinary actions, performance appraisals and terminations.
- Planned and organized multiple community events incorporating sponsors and donations from local businesses to drive resident engagement.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Continued to maintain 97% occupancy and delinquency below 2% during height of Covid.
- Collaborated with Regional Manager and Construction Supervisor during property projects, including interior renovations and construction.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners and senior management informed.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Provided support during emergencies such as natural disasters or power outages by implementing preparedness plans delivering quick solutions minimizing potential negative impact on residents.
Community Manager - The Village of Wildwood
Greystar Management Services
12.2013 - 08.2017
- Maximized NOI while minimizing expenses through effective planning and control for 583 apartment homes and townhomes.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Evaluated and recommended changes in rental pricing strategies.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Effectively managed team of fourteen team members, including maintenance, leasing, and activities personnel.
- Evaluated property conditions and recommended improvements.
- Increased office organization by creating filing systems and managing confidential information carefully.
Assistant Community Manager - Grand Pointe
DEI Communities
10.2011 - 10.2013
- Assisted in managing the daily operations for 266 apartment homes.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Verified income, assets and expenses and completed file tracking sheet for each client.
- Completed final move-out statements and inspections.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Supported community manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collaborated with local businesses to arrange partnerships or discounts exclusive to community residents, enhancing their overall living experience.
Assistant Community Manager - Plantation/Grove
Medve Group
03.2009 - 10.2011
- Assisted in managing 400 apartment homes.
- Monitored timely receipts and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated with delinquent accounts daily and coordinated collection procedures.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
Education
Certified Apartment Leasing Professional (CALP) -
National Apartment Association
New Orleans, LA12.2020
Skills
- Operations Management
- Budget Preparation
- Vacancy Marketing
- Financial Reporting
- Rent Pricing Optimization
- Capital Projects Management
- Sales and Marketing
- Multitasking and Prioritization
- Financial budgeting and reporting
- Maintenance Oversight
Timeline
Community Manager - Sanctuary Apartments
ATC Development
09.2021 - Current
Community Manager - The Lakes of Chateau North
1st Lake Properties
08.2017 - 09.2020
Community Manager - The Village of Wildwood
Greystar Management Services
12.2013 - 08.2017
Assistant Community Manager - Grand Pointe
DEI Communities
10.2011 - 10.2013
Assistant Community Manager - Plantation/Grove
Medve Group
03.2009 - 10.2011
Certified Apartment Leasing Professional (CALP) -
National Apartment Association
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