SARAH PEARSON

Dynamic Customer Service Sales Agent Team Leader at Jonathan English State Farm, well skilled in CRM tools and team leadership. Cultivates strong customer relationships, which drives business growth and retention. Leverages compelling communication techniques to inspire workforce excellence and foster continuous improvement, resulting in enhanced team performance and customer satisfaction.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

• Achieves business growth and customer retention simply by having thorough conversations and completing quoting checklist with accuracy and efficiency.
• Achieved personal growth through effectively helping customers navigate the claims processes after a recent catastrophy .
• Achieved returns on thousands of purchased internet leads by introducing a tracking system for requesting credits from providers of the invalid information.
• Resolved product issue through consumer testing.

• COLUMBIA COUNTY CHAMBER OF COMMERCE: AMBASSADOR

• Georgia Property & Casualty License - Active
• Georgia Life & Health License - Active