Sarah Sanquiche
Columbus
Summary
Dedicated and adaptable professional with a strong work ethic and exceptional listening skills. Proven ability to quickly adjust to new challenges and environments while maintaining a high level of productivity and accuracy. Recognized for actively listening to client needs and feedback, ensuring effective communication and problem resolution. Demonstrated success in managing multiple responsibilities and delivering results in dynamic settings. Eager to bring my commitment, flexibility, and attentiveness to a team-oriented role.
Overview
6
6
years of professional experience
Work History
Apple Technical Support Agent
Apple
12.2023 - Current
- Efficiently managed high call volumes during peak periods without compromising quality or responsiveness to customer inquiries.
- Successfully handled escalated cases by taking ownership of the issue and coordinating resources to find a resolution.
- Maintained up-to-date knowledge on Apple products and services, ensuring accurate information was provided to customers during support interactions.
- Established rapport with clients through active listening skills that allowed me to understand their specific problems quickly.
- Provide technical support and troubleshooting assistance for Apple products, including iPhones, iPads, Macs, and related services.
Records Retrieval Specialist
United Health Group, Optum
01.2022 - 12.2023
- Reduced processing time for record requests through proactive anticipation of client needs based on historical trends.
- Conducted thorough quality checks on retrieved documents, ensuring accuracy and completeness of information.
- Enhanced data security by consistently updating storage methods and maintaining strict access controls.
- Contributed ideas at departmental meetings that ultimately led to improvements in overall efficiency within the records retrieval team.
- Maintain accurate and organized records, ensuring they are properly filed and indexed.
- Oversee the archiving and destruction of outdated records according to organizational policies.
Receptionist
Willow Point Dental
04.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Monitor and order office supplies as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Strong problem solving skills and the ability to handle challenging situations calmly.
Front Desk Receptionist
Homewoodsuites
05.2018 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
High School Diploma -
Langston Hughes High School
Fairburn, GA05.2020
Skills
- Empathy and patience
- Strong verbal and written communication skills
- Proficiency in using record management software and databases
- Operating System Knowledge
- Organization skills
- Time Management
- Customer Service
- Strong attention to detail in filing, indexing, and verifying records
- Ability to listen actively and convey information clearly and courteously
- Fast Learner
Timeline
Apple Technical Support Agent
Apple
12.2023 - Current
Records Retrieval Specialist
United Health Group, Optum
01.2022 - 12.2023
Receptionist
Willow Point Dental
04.2020 - 01.2022
Front Desk Receptionist
Homewoodsuites
05.2018 - 04.2020
High School Diploma -
Langston Hughes High School
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