Sarah Smith
Newnan
Summary
Reliable Customer Service Team Lead with experience in managing diverse teams, driving customer satisfaction, and improving service processes. Strong skills include conflict resolution, team training and development, communication, and problem solving. Known for creating positive work environments where team members feel valued and able to perform at high levels. Made significant impact in previous roles by implementing effective customer service strategies and fostering strong relationships with customers.
Overview
2
2
years of professional experience
Work History
Customer Service Employee
Rock salt ice cream
Newnan
02.2023 - 08.2023
- Conducted transactions using the point-of-sale system accurately and efficiently.
- Answered customer inquiries regarding products, services, and store policies in a timely manner.
- Ensured that all areas of the store were clean, neat, organized, and properly stocked.
- Provided excellent customer service to all patrons.
- Organized displays to attractively showcase items for sale.
Customer Service Team Lead
Whits frozen custard
Newnan
08.2023 - 02.2025
- Responded quickly and professionally to any incoming emails from customers seeking assistance.
- Provided training and guidance to customer service representatives on policies, procedures, and best practices.
- Maintained an up-to-date knowledge base of products, services, pricing information, processes.
- Coordinated and supervised customer service team in order to ensure quality service delivery.
- Assisted in resolving escalated customer complaints or issues in a timely manner.
- Directed and supervised staff performance.
- Delegated work to staff, setting priorities and goals.
- Used Point of Sale register system to complete transactions.
- Memorized a multitude of recipes to be able to make each item quickly and consistently.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Answered any questions customers had.
Education
High School Diploma -
Homeschooled
05-2024
Skills
- Customer service
- Team leadership
- Staff training
- Money handling
Languages
ASL
Limited
Timeline
Customer Service Team Lead
Whits frozen custard
08.2023 - 02.2025
Customer Service Employee
Rock salt ice cream
02.2023 - 08.2023
High School Diploma -
Homeschooled