Sarah Staiti West
Softrax
Darien
20
years of professional experience
Experienced software quality assurance and product management professional with 20 years in revenue recognition and enterprise software. Translates complex business requirements into scalable solutions, guides customers through system deployments, and leads cross-functional teams to deliver high-quality software. Solid foundation in accounting principles paired with technical expertise in revenue management systems.
Work History
Product Manager
5 Years 3 Months- Led the product roadmap strategy, prioritizing features and enhancements based on customer feedback and business goals
- Managed the full product lifecycle from ideation through launch, including post-launch analysis and iteration
- Collaborated with engineering, sales, and customer success teams to define product requirements and ensure timely delivery
- Conducted regular stakeholder meetings to align product vision with business objectives
- Drafted product specifications, user stories, and acceptance criteria to guide development teams
- Developed wireframes to visualize product vision and design requirements
- Served as the voice of the customer, gathering and synthesizing feedback to inform product decisions
- Coordinated sprint planning, backlog grooming, and cross-functional team collaboration in Agile environment
- Progressed through three distinct roles over 20 years, growing from Quality Assurance to Product Management.
Implementation Consultant
1 Year 1 Month- Acted as the product expert, communicating and training revenue and senior management teams
- Translated business requirements into test cases for unit and system testing of implementation configurations
- Conducted gap analysis to identify discrepancies between business requirements and system functionality, facilitating targeted improvements
- Developed baseline database configuration that met implementation requirements, enabling efficient system setup
- Contributed to integration design that connected customer systems of record with Softrax Revenue Management software
- Met with customer project teams daily to triage issues, disposition incidents, and follow up on outstanding activities
- Guided customers through go-live process, ensuring seamless transition to full system deployment and minimizing disruption
- Guided customers through go-live, ensuring a smooth transition to full system deployment
Senior QA Analyst
13 Years 9 Months- Designed and executed comprehensive test plans and test cases for software releases
- Tracked and documented defects to ensure timely resolution using defect tracking tools
- Reviewed and validated business requirements to ensure testability and completeness
- Collaborated with development teams to ensure timely resolution of issues prior to release
- Conducted regression testing to verify bug fixes and new feature functionality
- Trained and guided junior QA team members on testing best practices to enhance team capabilities
- Reviewed and validated QA team test cases for accuracy and comprehensive coverage
- Participated in sprint reviews and provided QA sign-off on completed user stories
- Worked closely with product and development teams to maintain high standards of software quality
Education
Bachelor of Science - Accounting
Skills
Feature delivery
Backlog management
Roadmap planning
Wireframing
Requirements documentation
Gap analysis
Quality assurance
Revenue recognition
Go-live support
Stakeholder engagement
Team collaboration
Jira
Timeline
Product Manager
Softrax
05.2021 - CurrentRead More
Implementation Consultant
Softrax
04.2020 - 05.2021Read More
Senior QA Analyst
Softrax
07.2006 - 04.2020Read More
University of Massachusetts
Bachelor of Science from Accounting
Read More