Sarah J. Lane
Adairsville
Summary
Dynamic Administrative Professional with a proven track record at Northwest Exterminating, excelling in customer service and data management. Recognized for enhancing operational efficiency and fostering team collaboration. Skilled in problem-solving and documentation, I consistently deliver high-quality results while maintaining strong client relationships and ensuring compliance with organizational standards.
Professional administrative support specialist with comprehensive experience in managing office operations, coordinating schedules, and facilitating communication. Adept at streamlining processes, ensuring efficient workflows, and maintaining high standards of accuracy and confidentiality. Strong team player, adaptable to changing needs, and focused on achieving results through effective collaboration. Skilled in Microsoft Office Suite, database management, and customer service, with proactive approach to problem-solving and project management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Professional
Northwest Exterminating
09.2024 - Current
- Managed customer inquiries via phone and email, ensuring prompt and professional responses.
- Scheduled appointments for pest control services, optimizing technician routes and availability.
- Maintained accurate records of service requests and client interactions in company database.
- Collaborated with cross-functional teams to facilitate effective communication and task completion.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- The only Administrative Professional for the insulation department, servicing Georgia and Southern Tennessee.
Cafeteria Manager - Rockledge High School
Brevard County Board of Education
09.2019 - 07.2023
- Managed daily cafeteria operations, ensuring compliance with health and safety regulations.
- Oversaw inventory management, tracking stock levels and placing orders as needed.
- Trained staff on food preparation techniques and customer service standards.
- Implemented efficient workflow processes to enhance service delivery during peak hours.
- Conducted regular quality checks on food items to maintain high standards of freshness.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Increased customer loyalty by consistently providing high-quality food and exceptional service.
- 2022-2023 employee of the year
Operating Manager
Marco's Pizza
10.2016 - 11.2018
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed staff scheduling to optimize labor efficiency and service quality.
- Streamlined inventory management processes, reducing waste and costs effectively.
- Trained and mentored team members on best practices.
- Coordinated marketing initiatives to drive sales growth and customer engagement.
- Reduced employee turnover with effective hiring practices and strong team-building initiatives.
- Evaluated operational processes regularly, identifying areas for improvement or optimization.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Office Manager
Arrow Exterminators
07.2013 - 09.2016
- Managed office operations to enhance efficiency and ensure smooth workflow.
- Coordinated schedules and appointments for team members to optimize time management.
- Led administrative support efforts, ensuring compliance with regulatory requirements.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed and implemented office policies to improve organizational effectiveness.
Education
Chattahoochee Technical College
Marietta, GAHigh School Diploma -
Hiram High School
Hiram, GA05-2005
Skills
- Clear oral communication
- Document organization
- Report drafting
- Expense reporting
- Customer service
- Problem-solving
- Multi tasking
- Time management
- Critical thinking
- Computer skills
- Team collaboration
- Strong problem solver
- Documentation and recordkeeping
- Computer proficiency
- Data entry
Certification
- Certified Operator, Marco's Pizza
- ServSafe Certified
- Oz Principal Certification
- Georgia Structural Pesticide License
Timeline
Administrative Professional
Northwest Exterminating
09.2024 - Current
Cafeteria Manager - Rockledge High School
Brevard County Board of Education
09.2019 - 07.2023
Operating Manager
Marco's Pizza
10.2016 - 11.2018
Office Manager
Arrow Exterminators
07.2013 - 09.2016
Chattahoochee Technical College
High School Diploma -
Hiram High School
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