Sasana Kongjareon

Optimized Cloud Infrastructure:

• Situation: Tasked with enhancing cloud infrastructure to reduce costs, improve efficiency, and align with business objectives while ensuring security and compliance.
• Task: Designed and implemented scalable, secure, and cost-effective cloud solutions using AWS services.
• Action:Developed AWS solutions (EC2, S3, RDS, Lambda) to reduce infrastructure costs by 30% and boost operational efficiency.
  Collaborated across development, operations, and product teams, resulting in a 15% increase in project delivery speed.
  Led CI/CD pipeline implementation and infrastructure-as-code practices with AWS CloudFormation and Terraform, accelerating deployments and minimizing errors.
  Utilized AWS CloudWatch to optimize cloud infrastructure, achieving a 15% reduction in operational costs.
  Deployed Kubernetes and Amazon ECS for container orchestration, enhancing system reliability and reducing downtime by 30%.
  Recommended and integrated new AWS services, maintaining compliance with AWS IAM, KMS, AWS Shield, CloudTrail, and Config.
  Ensured 99.5% system uptime and facilitated workshops to share insights on cloud technologies.
  
• Result: Achieved significant cost reductions (30%), increased project delivery speed (15%), reduced downtime (30%), lowered operational costs (15%), and maintained high service continuity (99.5% uptime), driving innovation and compliance in cloud solutions.

Data Processing and Integration Optimization:

• Situation: Tasked with enhancing data processing reliability and efficiency while supporting various applications and ensuring seamless data integration across multiple platforms.
• Task: Design and develop robust databases, automate data workflows, and collaborate across teams to improve data insights and decision-making.
• Action:Database Management: Designed, developed, and maintained SQL and NoSQL databases, optimizing data storage and retrieval processes, resulting in a 20% reduction in query response time.
  Cross-Team Collaboration: Partnered with development, operations, and analytics teams to generate actionable data insights and create customized data dashboards, increasing data-driven decision-making by 25%.
  Automation and AWS: Automated data flows using EC2 cron jobs and AWS Lambda functions, enhancing processing efficiency by 30% and reducing manual intervention by 40%.
  Data Integration: Developed and maintained data integration solutions across various e-commerce platforms (Shopify, Zendesk, Oracle NetSuite, OnSIP CDR, etc.), ensuring consistent data exchange and reducing data discrepancies by 35%.
  
• Result: Achieved a 20% improvement in database performance, a 30% increase in processing efficiency, a 25% boost in data-driven decision-making, and a 35% reduction in data inconsistencies, leading to more reliable and efficient data processing and integration.

Transition to E-Commerce and Digital Optimization:

• Situation: Brought in to support a company transitioning from a brick-and-mortar operation to an e-commerce platform, operating in a dynamic, startup-like environment where multiple roles needed to be filled to drive growth and operational efficiency.
• Task: Ensure all online assets adhered to brand guidelines and functionality standards, collaborate with marketing and brand teams to enhance online presence, and analyze business requirements to optimize client websites, all while managing operational, inventory, and logistics aspects.
• Action:Website Management: Monitored and maintained all sites and online elements, ensuring strict adherence to brand guidelines and functional accuracy, which improved customer experience and reduced bounce rates by 20%.
  Content Review: Conducted regular reviews of website information and elements to ensure accuracy and functionality, resulting in a 15% reduction in customer service inquiries related to site issues.
  Cross-Functional Collaboration: Worked closely with brand and marketing teams across the organization to promote websites effectively, increasing site traffic by 40%.
  Business Analysis: Analyzed business requirements and evaluated system specifications for client websites, enhancing site performance and user engagement, leading to a 30% increase in conversion rates.
  Operational Versatility: Took on multiple roles beyond tech, including operations, inventory management, and logistics, ensuring a smooth transition to e-commerce operations.
  
• Result: Successfully transitioned the company from a brick-and-mortar setup to a thriving e-commerce platform, growing revenue from $60K to $300K. This achievement was driven by optimizing website performance, enhancing brand presence, and effectively managing multiple operational areas, reflecting the agility and innovation of a startup environment.