Sasha Stewart
Atlanta
Summary
Aspiring entrepreneur seeking to exercise and build on my exceptional customer service skills. My skills and abilities are sure to align with your companies needs, eagar to help achieve many goals.
Overview
10
10
years of professional experience
Work History
(Outbound Verification Specialist)
Instant Teams
05.2018 - Current
- Responsible for pre-qualifying insurance shoppers for additional medicare benefits, while providing excellent customer service
- Meet daily, weekly, and monthly key performance indicators based on various metrics
- Utilize proper oral communication skills and positively engage each potential customer
(Associate)
Amazon Fulfillment
08.2016 - 05.2018
- Process and ship high volume freight
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Operated various types of equipment such as forklifts, pallet jacks, and hand trucks safely while moving products throughout the facility.
- Reduced order processing time through effective organization and prioritization of tasks.
(Room Service Attendant)
Holiday Inn Express and Suites
08.2014 - 08.2016
- Assisted customers in selecting menu items, answering questions and providing general information.
- Maintained high standards of cleanliness by diligently cleaning and sanitizing serving trays, dishes, and utensils.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
Education
Bachelor of Arts - English
Morehouse College
Atlanta, GA05.2028
Skills
- Exceptional Customer Service skills (5 years)
- Exceptional verbal and written skills (5 years)
- Critical Thinking and Problem Solving skills (5 years)
- Microsoft Word (5 years)
- Microsoft Excel (5 years)
- 60 wpm (5 years)
- Management (2 years)
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Professional Working
Timeline
(Outbound Verification Specialist)
Instant Teams
05.2018 - Current
(Associate)
Amazon Fulfillment
08.2016 - 05.2018
(Room Service Attendant)
Holiday Inn Express and Suites
08.2014 - 08.2016
Bachelor of Arts - English
Morehouse College
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