Sasha Strum
Covington
Summary
With a proven track record at Kettyle Village, I excel in administrative coordination and effective time management, enhancing operational efficiency by 30%. Expert in Microsoft Excel and adept at regulatory compliance, my strategic planning and innovative marketing strategies significantly boost tenant retention and satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Kettyle Village
Newnan
01.2023 - 11.2024
- Coordinated processing of move-out notices, service requests, alongside resident transfers.
- Responsible for implementing lease renewal and resident retention programs.
- Handled resident relations issues by addressing calls, requests, and concerns.
- Evaluated occupancy trends to support strategic planning efforts.
- Supported creation and monitoring of marketing strategies focused on advertising, promotions, as well as publications.
- Execute rent notices and ensure accurate recording of payments.
- Performed thorough inspections of make-ready apartments and demonstrated readiness standards.
- Evaluated premises to identify necessary repairs and maintenance needs.
- Handled supplemental responsibilities efficiently.
Assistant Manager
Villas at Hannover Apartments
Stockbridge
03.2020 - 01.2023
- Handled collection of rent and property fees.
- Managed cost disbursements for maintenance, taxation, staffing and loan repayments.
- Produced detailed reports on financial health, tenant occupancy, and upcoming lease terminations.
- Reviewed tenant applications by thoroughly adhering to anti-discrimination regulations.
- Recruited and onboarded leasing agents to streamline tenant acquisition process.
- Coordinated repairs and replacement of materials based on assessments.
- Coordinated contracts for maintenance, trash removal, landscaping, security and other continuous services.
- Examined and rectified issues related to property complaints and lease violations.
- Lead contract discussions for securing new lease agreements.
- Recorded traffic and call activities efficiently.
- Kept track of candidates on the waiting list.
- Executed comprehensive market surveys efficiently.
- Verify lease applications and prepare lease packages
- Conducted verification of employment and rental references.
- Conducted criminal background checks and credit evaluations.
- Engage existing landlords in discussions and negotiations of lease renewals on leases prior to one year of expiration for assigned properties
Property Manager
Compass Self Storage
01.2019 - 01.2022
- Advises and directs the customers to the correct size storage unit
- Conveys the features and benefits of our storage facility to the customer
- Executes all documents associated with leasing
- Maintains office files and orders office supplies
- Prepares competition reports
- Responsible for the maintenance of the storage facility
- Uses company phone techniques on every phone call
- Keeps the property and office clean as necessary
- Other duties as assigned
Leasing Manager
Eagle Trace Apartments
04.2015 - 10.2018
- Determined competitive rental rates by analyzing local market trends and pricing standards.
- Secured leases by obtaining tenant referrals, presenting property features, and collecting security deposits.
- Achieved financial objectives by managing rent collections, bill payments, and analyzing variances.
- Contracted and supervised maintenance work to maintain optimal functionality.
- Enhanced site security measures by integrating external patrol services and technological solutions.
- Enforced precautionary procedures during operations.
- Implemented and upheld occupancy regulations through addressing policy violations.
- Compile reports through data collection, analysis and trend summarization.
- Achieved company goals through ownership and innovative task completion.
Contact Representative (CSR)
Rack Room Shoes
Locust Grove
03.2014 - 11.2017
- Aided in setting product pricing across various categories.
- Prepared contract confirmations, revenue summaries, and sales activity reports.
- Supported sales administration and generated sales reports.
- Assisted by relieving the receptionist.
- Researched and evaluated data by utilizing various online and database systems.
- Applied sound judgment to address and resolve taxpayer disputes.
- Handled and updated caseload of amended tax returns.
- Delivered technical support to individuals and businesses via telephone communication in a fast-paced call center.
- Secured sensitive personal and financial information.
Supervisor/Clerk
TMX Finance
Atlanta
02.2012 - 11.2015
- Executed customer transactions with exceptional integrity to enhance sales.
- Ensured compliance with company standards in handling client documentation.
- Boosted store earnings through active community engagement and marketing initiatives.
- Assessed vehicle conditions to determine precise loan values.
- Processed daily bank deposits and customer payments systematically.
- Mentored and supported staff in management tasks.
- Provided expert leadership in a service-oriented role.
- Executed repetitive movements with precision and consistency.
Insurance Sales Representative
Allstate Insurance Company
03.2009 - 01.2012
- Scheduled fact-finding appointments to assess client needs and financial situations.
- Created insurance quotes.
- Cultivated long-term client sources through referrals.
- Maintained connections by engaging with personal networks.
- Achieved underwriting consent through completion of insurance submissions.
- Delivered outstanding customer support to enhance client satisfaction.
Store Manager
Rave Girl
Morrow
06.2005 - 02.2008
- Trained and assisted employees in customer service tasks and store upkeep.
- Managed employee and promotional schedules tailored to holiday sales and cyclical trends.
- Explored strategies to enhance store visibility and product offerings.
- Facilitated stocking processes and executed purchasing strategies for optimized resource allocation.
- Executed cross-training initiatives for employees and Assistant Managers to enhance team efficiency.
- Steer controllable expenses to ensure ongoing profitability.
- Maintained cleanliness to ensure a welcoming and professional environment.
- Hired and trained staff to maintain sufficient personnel levels for excellent customer service.
Education
Business Management - Business
Griffin College
Griffin05-2004
Bachelor of Arts - Buisness
Griffin Technical College
GriffinSkills
- Administrative Coordination
- Office Management
- Talent Acquisition
- Policy Development Expertise
- Professional Trainer
- Transcription Proficiency
- Proficient in Microsoft Word
- Microsoft Outlook Proficiency
- Excel Data Analysis
- Presentation Development
- Yardi Software Proficiency
- Proficient in Windows XP
- Entrata Software Proficiency
- Knock
- Snappt Proficiency
- Onesite Proficiency
- Compliance Management
- Regulatory Compliance
- Effective Time Management
- Proficiency in Meeting Deadlines
Regulatory Compliance
- Regulatory Compliance and Adherence
- Time Management
- Deadline Sensitive
Computer Experience
- Microsoft Word
- Outlook
- Excel
- PowerPoint
- Yardi
- Windows XP
- Entrata
- Knock
- Snappt
- Onesite
Activities
Working for Compass Self Storage I was able to increase sales by 75%. I was recognized by the company president on a monthly basis with a certificate that showed my monthly increases.
Timeline
Assistant Manager
Kettyle Village
01.2023 - 11.2024
Assistant Manager
Villas at Hannover Apartments
03.2020 - 01.2023
Property Manager
Compass Self Storage
01.2019 - 01.2022
Leasing Manager
Eagle Trace Apartments
04.2015 - 10.2018
Contact Representative (CSR)
Rack Room Shoes
03.2014 - 11.2017
Supervisor/Clerk
TMX Finance
02.2012 - 11.2015
Insurance Sales Representative
Allstate Insurance Company
03.2009 - 01.2012
Store Manager
Rave Girl
06.2005 - 02.2008
Business Management - Business
Griffin College
Bachelor of Arts - Buisness
Griffin Technical College
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