Sasha Thomas
Hampton
Summary
Seeking an opportunity to share my extensive knowledge within the airline industry. I have strong leadership, communication and public speaking skills:, speaking in front of senior leaders and hundreds of flight attendants each week. I have organized campaigns within the airline industry and assisted in a political campaign. My expertise in logistics and planning saved the company thousands of dollars each year. Diversity and Inclusion are extremely important to me and I am a champion and motivator for fairness and equality
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
28
28
years of professional experience
Work History
Flight Attendant and On-Board Leader
Delta Air Lines, Inc.
01.1996 - 01.2024
- Achieved On-Board Leader status 1998
- Adhered to all FAA and Delta Air Lines safety and compliance policies and procedures on all flights
- Delivered Delta's superior standard of customer service on to create memorable experience for our customers
- Maintained flight attendant qualifications through quarterly calibration and annual training
- Lead and supported crews internationally and domestically
Manager Uniforms
Delta Air Lines, Inc.
01.2015 - 01.2016
- Managed a team of 32 special assignment flight attendants responsible for outfitting 1200 flight attendants in uniforms while fostering professional appearance standards
- Coordinated logistics with the In-Flight team to implement uniform fits and distribution to new hires
- Implemented the campaign 'Pay It Forward Program' to solicit uniforms for Airport Customer Service and In-Flight during a critical uniform shortage
- Partnered with cross divisional teams to select a new uniform vendor for the existing Richard Tyler uniform and future Zac Posen collection
- Coordinated employee engagement lunches and dinners to energize new flight attendants introducing them to Delta's culture
- Facilitated and developed standards for new leaders during leader training
- Established personal purchase website allowing flight attendants to order wings and title bars through an online process at their convenience
- Worked with Supply Chain to source and select contracts for existing and potential business partners
- Partnered with cross divisional teams for the successful debut of the new uniform collection outfitting the largest single release of uniform in Delta Airline history
- Implemented 'Runway Ready' a compliance campaign for flight attendants as a rewards and recognition program to support and encourage compliance amongst field leaders and flight attendants
- Assisted with the selection of vendors and locations for spas in Salt Lake City and Atlanta base lounges for employees
- Worked closely with senior leaders through the design of garments as it related to fit and functionality
- Responsible for forecasting budget and creating cost saving measures
Academics and Performance Coordinator
Delta Air Lines, Inc.
01.2012 - 01.2015
- Supervised performance of new hire flight attendants, to ensure standards and expectations were met, as well as ensuring Delta brand and culture is sustained
- Aligned performance development for consistency and accountability
- Designed rewards and recognition program significantly improving morale and overall performance
- Provided leadership, mentorship, coaching, and developmental feedback to trainees
- Created an academic database for new hire flight attendants to provide real time academic progress during assessments
- Analyzed data for process improvement in overall academic and curricula improvement
- Developed and implemented academic assessment strategies for initial training
- Developed instructor uniform program and authored style guide with uniform appearance guidelines
- Authored performance expectations for flight attendants 'The Way We Train'
- Designed an operational experience checklist to evaluate overall operational experience
- Facilitated flight attendant uniform expectation to new hire flight attendants, Pursers, and Line Operating Review instructors
Training Instructor
Delta Air Lines, Inc.
01.1998 - 01.2015
- Facilitated Flight Attendant Continuing Qualification Training, Initial Flight Attendant Training, Recurrent Training, Emergency Procedures, Purser Enrichment uniform standards, and Line Operating Review uniform standards
- Redesigned Operational Experience flying
- Maintained FAA, FAR, DOT and Delta compliance policies as pertaining In-Flight training and safety
- Served as Initial Flight Attendant Training Coordinator
- Supported flight attendants on board the aircraft by observing performance through 'Line Operating Review', a program designed to measure performance while working in different environments on the airplane
- Participated in training videos as a Brand Ambassador
Quality Assurance Member
Delta Air Lines, Inc.
01.2009 - 01.2012
- Established measurable guidelines for instructor
- Served as a model of the advanced qualification methodology in aspects of Instructor/Evaluator and Observer role
- Conducted observations of all curricula to ensure all aspects of required curriculum delivery
- Developed curriculum based on facilitator feedback, measured performance and data
- Communicated observation summaries in a timely manner
- Served as a model of the AQP methodology in all aspects of Instructor/Evaluator and Observer role
- Conducted observations on curriculum content and delivery
- Worked closely with the FAA to review and analyze data to develop training modules
- Determined Instructor/Evaluator needs for quarterly calibration sessions
- Provided coaching for development to support growth and development
Education
Bachelors of Arts - Sociology
Clayton State University
Morrow, GASkills
- Proficient in Microsoft Office software
- Basic First Aid
- Certified in Basic Life Support
- Certified Image Consultant
- Public speaking
- Analyzing data
- Habitat for Humanity volunteer
- Hands on Atlanta volunteer
Timeline
Manager Uniforms
Delta Air Lines, Inc.
01.2015 - 01.2016
Academics and Performance Coordinator
Delta Air Lines, Inc.
01.2012 - 01.2015
Quality Assurance Member
Delta Air Lines, Inc.
01.2009 - 01.2012
Training Instructor
Delta Air Lines, Inc.
01.1998 - 01.2015
Flight Attendant and On-Board Leader
Delta Air Lines, Inc.
01.1996 - 01.2024
Bachelors of Arts - Sociology
Clayton State University
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