Satina Carroll
Fleming,GA
Summary
An outgoing and amiable animal caretaker with strong communication skills and expertise in customer service and handling calls. Offers years of experience in building strong high-satisfaction connections with new customers and returning clients, as well as fostering collaboration between employees to increase the quality, speed, and optimization of service.
Overview
8
8
years of professional experience
Work History
Phone Clerk
Coastal Floor Covering
6011 Ogeechee Rd, Savannah, GA 31419
05.2019 - 08.2022
- Handled on average 15-20 incoming customer calls per day
- Built strong customer relationships and earned reputation for exceeding service standard goals.
- Anticipated customer needs to deliver outstanding support.
- Resolved accounting, service and delivery concerns.
- Coordinated with customers and management for the timely replacement of damaged or missing products.
Animal Caretaker
Leap Of Faith Equine Rescue
2805 Mount Olivet Church Road Fleming, GA 31309
01.2017 - Current
- Communicated proper animal care and handling to visitors and staff.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Cleaned animals and enclosures to keep them free of contaminants.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Red Cross Volunteer
Red Cross
Savannah, GA
01.2024 - 04.2024
- Responded to emergencies caused by storms and fires as part of the Disaster Action Team.
- Routinely conducted assessments to identify key areas of service needs.
- Assisted in the distribution of vital resources to families affected by disasters.
- Developed and implemented strategies to enhance quality of disaster relief services.
- Participated in efforts to salvage personal belongings from homes damaged by fires.
- Facilitated the removal of debris from key roads in the aftermath of hurricanes.
Education
GED -
Savannah Technical College
Savannah, GA01-2025
Skills
- Personability/Amicability
- Verbal and written communication
- Call handling
- Call logging
- Espresso machine operation
- Creative Writing and Artistry
- Social Media Management
- Technological literacy
- Health and safety
- Animal care
- Enclosure maintenance
- Power tool operation
Timeline
Red Cross Volunteer
Red Cross
01.2024 - 04.2024
Phone Clerk
Coastal Floor Covering
05.2019 - 08.2022
Animal Caretaker
Leap Of Faith Equine Rescue
01.2017 - Current
GED -
Savannah Technical College