Saundretta Caldwell
Rome
Summary
Resourceful Professional Service Representative known for high productivity and efficient task completion. Specialize in customer relationship management, problem-solving, and effective communication. Excel in active listening, empathy, and adaptability to meet client needs and enhance service delivery. Prioritize teamwork, collaboration, and continuous improvement to contribute positively to team goals.
Overview
21
21
years of professional experience
Work History
English Language Arts Teacher
Rome City Schools
Rome
01.2024 - Current
- Facilitated learning for 6th grade language arts students.
- Taught the curriculum as outlined by the Rome City Schools System.
- Created lesson plans to help students learn effectively.
English Language Arts Teacher
West Millbrook Magnet Middle School
Raleigh
01.2023 - Current
- Facilitated learning for 7th grade language arts students.
- Taught the curriculum as outlined by the Wake County Public School System.
- Created lesson plans to help students learn effectively.
- Built strong connections with family and students.
- Taught an International Baccalaureate Programme curriculum to promote the school's global goals.
Fundraiser Coordinator
Guardian Angel Thrift
Fuquay-Varina
01.2022 - 01.2023
- Raised funds for Alzheimer's/Dementia research.
- Promoted Guardian Angel Thrift through building relationships with community, businesses, non-profit organizations.
- Managed database for donors, silent auctions, endowment fund sponsorships.
Office Coordinator
Trinity Counseling Center and Health Services
Deerfield
01.2015 - 01.2017
- Created 'New Employee Orientation Packet' and counseling center manual.
- Scheduled client appointments.
- Sorted mail and maintained office inventory.
- Managed office finances and ledgers.
- Organized office and reception area.
English Language Educator
Global Education Advocacy
Greensboro
01.2012 - 01.2015
- Worked for different magnet and private schools around Greensboro, North Carolina: Greensboro Day School, David D. Jones Spanish Immersion Magnet School, YWCA Passion to Purse Program Instructor, Guilford Technical Community College Adjunct Professor.
Homecoming Coordinator
UNCG Alumni Association
Greensboro
01.2010 - 01.2012
- Coordinated the UNC Greensboro Homecoming Events and staff.
- Set up for Alumni Events.
- Networked with UNC Greensboro Alumni.
- Corresponded with Alumni and current UNC Greensboro students to bridge a connection between the two groups.
- Publicly spoke at major events for UNC Greensboro fundraising.
Senior Candidate Advocate, Account Manager for Healthcare IT
Intellect Resources
Greensboro
01.2009 - 01.2010
- Managed the company's two largest accounts for Healthcare Information Technology.
- Presented prospects to clients for Healthcare Information Technology placements.
- Facilitated connection between clients and recruiters.
- Conducted weekly client calls to check the status of open placements for recruiters and candidates.
- Attended retreats, professional development (Account Manager Training) and weekly staff meetings to report status of account placements and jobs.
- Promoted from Account Manager to Senior Candidate Advocate.
- Kept a warm connection with clients to ensure that they were placed within the best fit positions.
Office Coordinator
University Advancement
Greensboro
01.2005 - 01.2009
- Managed database for special events attendees.
- Publicly spoke at the Chancellor's events.
- Publicly spoke at two Unbroken Band events: 2005, 2008.
- Managed invitation mailings for Special Events.
- Administered phone calls and received guests.
- Assisted University Relations staff with duties as required.
- Featured in the UNCG Magazine for UNCG's Students' First Campaign.
- Closed office occasionally.
- Served as the founding President of the Student Alumni Ambassador Program to assist with Alumni Events.
Education
Master - Mental Health Counseling Coursework
Trinity Evangelical Divinity School
Deerfield, IL01.2017
Post Baccalaureate Certificate - TESOL
The University of North Carolina at Greensboro
Greensboro, NC01.2014
M.Ed - Curriculum and Instruction
The University of North Carolina at Greensboro
Greensboro, NC01.2012
Bachelor of Arts - English and International Global Studies
The University of North Carolina at Greensboro
Greensboro, NC01.2008
Pre-Transfer College Coursework -
Wake Technical Community College
Raleigh, NC01.2004
Skills
- Proofreading
- Editing
- Community Engagement
- Customer care
- Account Management
- Office Management
- Social Media Content Management
- Public speaking
- Writing
- Teaching
- Sewing
- Communication
- Call center customer service
- Leadership
- Advocacy
- Healthcare IT Senior Candidate Advocacy
- Minimal Spanish speaking
- Fashion Design
- Collaboration
- Fundraising strategy
Projects
Linktree, https://linktr.ee/saundretta, Proofreading, Editing, Fundraising, Community Engagement, Women's Rights Advocator LinkedIn, www.linkedin.com/in/saundretta-caldwell-7721b9156
Languages
- English
- Spanish-basic
- French-basic
Organizations
- UNA-USA Member
- UN Women Member
- The Woman's Club of Raleigh, NC-Member
Timeline
English Language Arts Teacher
Rome City Schools
01.2024 - Current
English Language Arts Teacher
West Millbrook Magnet Middle School
01.2023 - Current
Fundraiser Coordinator
Guardian Angel Thrift
01.2022 - 01.2023
Office Coordinator
Trinity Counseling Center and Health Services
01.2015 - 01.2017
English Language Educator
Global Education Advocacy
01.2012 - 01.2015
Homecoming Coordinator
UNCG Alumni Association
01.2010 - 01.2012
Senior Candidate Advocate, Account Manager for Healthcare IT
Intellect Resources
01.2009 - 01.2010
Office Coordinator
University Advancement
01.2005 - 01.2009
Master - Mental Health Counseling Coursework
Trinity Evangelical Divinity School
Post Baccalaureate Certificate - TESOL
The University of North Carolina at Greensboro
M.Ed - Curriculum and Instruction
The University of North Carolina at Greensboro
Bachelor of Arts - English and International Global Studies
The University of North Carolina at Greensboro
Pre-Transfer College Coursework -
Wake Technical Community College
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