Implemented customer service protocol according to organizational guidelines.
Collaborated with technical support to identify the root cause of customer product issues.
Analyzed customer feedback to provide better services.
Hours: Fulltime/40 hours
Education
PH.D - Industrial and Organization Psychology
LIBERTY UNIVERSITY
Lynchburg, VA
08.2023
MA - Applied Psychology with a concentration in Industrial and Organizational Psychology
LIBERTY UNIVERSITY
Lynchburg, VA
12.2018
BS - Psychology
AUGUSTA UNIVSERSITY
Augusta, GA
12.2016
Skills
Data collection and analysis
Data entry
SPSS
Data synthesis
Data mining
Data gathering and organization
Academic research
Research skills
Skill development
Quantitative research
Surveys and interviews
Clinical documentation
Psychological assessment
Leadership
Data graphics
Delivering a presentation
Statistical methodologies
Microsoft Office
Team collaboration
Stress management
Social skills development
Organizational skills
Excellent communication
Publications
August 2020- August 2023
Defended: 08/15/23.
Moorer, S. (2023). "A Quantitative Study Examining Minority Employees’ Comfort Levels within the Organization"
http://digitalcommons.liberty.edu/doctoral/4689
Conducted original quantitative research study exploring the comfort levels among minority employers and its relationship to job satisfaction and turnover intention.
Identified research gaps by reviewing previous research and developed original research questions and hypotheses.
Created and refined survey materials to support dissertation research.
Constructed and submitted IRB application and survey materials in accordance to instructional guidelines.
Utilized Survey Sparrow to collect and managed data.
Applied statistical analysis techniques using Excel and SPSS software (version 26 and 28).
Interpreted findings and aligned study results with previous research.
Timeline
Registered Behavior Technician
ABLEKIDS
01.2022 - Current
Substitute Teacher
Columbia County School System
12.2017 - 01.2022
Customer Service Specialist
TAXSLAYER
10.2017 - 04.2018
PH.D - Industrial and Organization Psychology
LIBERTY UNIVERSITY
MA - Applied Psychology with a concentration in Industrial and Organizational Psychology