Saurabh Upadhyay
Atlanta
Summary
Professional software development specialist with background in creating innovative software solutions and optimizing systems for improved performance. Proven ability to collaborate effectively within team environments and adapt to evolving project requirements. Known for technical expertise in programming languages and strong commitment to achieving project goals.
Overview
5
5
years of professional experience
Work History
Software Developer
Insurance House Inc.
08.2023 - Current
- Receive and review instructions from Insurance House(Client of OONET)
- Gain a thorough understanding of the project details
- Develop programming solutions by analyzing information, identifying user needs, collaborating with users, and reviewing system workflows, data usage, and processes
- Design insurance software programs to optimize performance and capacity
- Saved time and resources by identifying and fixing bugs before product deployment.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Enhanced user experience through designing and implementing user-friendly interfaces.
- Regularly report progress to Insurance House, including completed tasks, raised issues, resolutions, data used, plan statuses, technical support status, and any modifications made
Admission Support Officer
Adventus Education Private Limited
09.2021 - Current
- Responsible for achieving set targets for client satisfaction
- Meeting Clients Expectations
- Handling escalated queries
- Assist with L1 troubleshooting steps in case there is any outage or issue with the network, Remote testing the device.
- Responsible in handling team and new joiners and always first in the line to pilot new process.
- Eliminated downtime and maximized revenue by providing top project quality control
- Participated in team-building activities to enhance working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Sr. Associate Technical Support
Tech Mahindra
12.2019 - 03.2021
- Process- Verizon Wireless:
- Meeting Clients Expectations- introducing initiatives, investigating the areas of issue, expecting level of service and assuring the same. Segregate report and share it further with management.
- Performance Analysis of all available plans- studying or comparing the performance of a specific plan in contrast to the best economical level.
- Negotiation with the adjustment of credits and finalize the best suited resolution as per the depth of issue
Education
Bachelor of Technology -
JSS Academy of Technical Education
07.2017
Higher Secondary - undefined
Naval’s National Academy
04.2013
10th - Science
Naval’s National Academy
04.2011
Skills
- On-Site Technical Support
- Remote Technical Support
- Technical support escalations
- Mail handling
- MS Excel
- Microsoft Outlook
- Data management
Timeline
Software Developer
Insurance House Inc.
08.2023 - Current
Admission Support Officer
Adventus Education Private Limited
09.2021 - Current
Sr. Associate Technical Support
Tech Mahindra
12.2019 - 03.2021
Higher Secondary - undefined
Naval’s National Academy
10th - Science
Naval’s National Academy
Bachelor of Technology -
JSS Academy of Technical Education
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