Savana Shields-Millsaps
Rossville
Summary
Enthusiastic and highly organized professional eager to grow into an administrative role. Experienced in managing multiple projects, coordinating schedules, and handling communication in fast-paced environments through marketing and management roles. Skilled in Microsoft Office, Google Workspace, and database systems, with a proven ability to learn quickly, stay detail-oriented, and keep processes running smoothly. Known for strong problem-solving skills, reliability, and a willingness to support a team in achieving its goals.
Overview
8
8
years of professional experience
Work History
Operations Manager
CVS Pharmacy
LaFayette
10.2025 - Current
- Enhanced workflow efficiency by supervising team operations during shifts.
- Trained new employees on compliance with company policies and safety protocols.
- Delivered on-the-job training to ensure new staff members met performance standards.
- Executed cash handling duties, including cash counting, register management, and deposit processing.
- Delegated tasks according to individual strengths for optimal productivity.
- Addressed shift-related issues proactively to support operational effectiveness.
- Handled customer complaints effectively, escalating unresolved issues to senior management.
- Ensured cleanliness of checkout areas for an inviting shopping experience.
Marketing Specialist
Chattanooga Zoo
Chattanooga
05.2023 - 05.2025
- Developed and published content for social media platforms including Facebook, Instagram, LinkedIn, YouTube, Twitter, Threads, and more.
- Created and coordinated blog content, supporting larger marketing strategy.
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
- Developed and implemented targeted marketing campaigns for zoo exhibits and events.
- Collaborated with local businesses for cross-promotional opportunities and partnerships.
- Created informative content for newsletters, press releases, and promotional materials.
- Managed Engage By Cell app, ensuring accuracy and creating new entries for updated Zoo features.
- Planned and executed social media campaigns to increase engagement.
- Monitored social media channels and promptly responded to direct messages and comments.
- Created engaging digital experiences through video production and graphic design.
- Drafted and edited blog posts, press releases, and media advisories for public distribution.
- Produced photography and videography to enhance multimedia content across platforms.
- Coordinated email marketing efforts, maintaining up-to-date mailing lists.
Management Front Store and Pharmacy Technician
CVS Pharmacy
Fort-Oglethorpe
04.2020 - 05.2023
- Maintained confidentiality of customer information in compliance with HIPAA regulations.
- Achieved an 85.4% improvement in customer service rates during 2020.
- Maximized paperwork efficiency to enhance organizational structure.
- Managed daily sales floor operations and executed cash deposits accurately.
- Oversaw inventory levels, ensuring proper storage of medications and supplies.
- Assisted pharmacists with medication orders and compounding as required.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with healthcare professionals to promote patient safety and medication adherence.
Cashier
CVS Pharmacy
Fort Oglethorpe
09.2017 - 06.2019
- Demonstrated strong understanding of customer needs to enhance service delivery.
- Operated checkout lanes, including registers and scanners, ensuring efficient transactions.
- Managed high-volume store operations while effectively multitasking under pressure.
- Applied basic mathematical skills for accurate money handling and transactions.
- Assisted customers with inquiries, providing knowledgeable product advice and exceptional service.
- Restocked shelves and organized merchandise to optimize shopping experience.
- Executed returns and exchanges in compliance with CVS Pharmacy policies.
- Maintained cleanliness of checkout area, ensuring a welcoming environment.
Education
Bachelor of Business Administration Degree - Management
Dalton State College
Dalton, GA05.2023
Skills
- Excel and Word
- Microsoft Access
- Microsoft PowerPoint
- Content creation and editing
- Social media marketing
- Problem solving
- Attention to detail
- Time management
- Google Analytics
- Lightroom proficiency
- Meta Business Suite
- Microsoft Outlook
- Google Drive and Meet
- Canva design
- Email marketing strategies
- Spreadsheet management
- Payroll and budgeting expertise
- Grammar proficiency
- Meta Business
Volunteer And Intern Experience
- Mentor, Junior Achievement Discovery Center, Dalton, GA, 03/21/22 - 03/28/22, Mentored groups of middle school students through a two-day-long program based on actual scenarios emphasizing principles of financial literacy, career readiness, and entrepreneurship, Encouraged the student’s experience through relevant communication and a resource for student learning, Implemented and promoted skills of leadership, teamwork, communication, and professionalism while positively impacting the minority of our future leaders
- Shadowing, CVS Pharmacy District Manager, Rome, GA, Learned the principles of district management, Improved professional communication skills, Assisted with problem-solving using analytical, creative, and critical thinking skills
References
Available upon request
Timeline
Operations Manager
CVS Pharmacy
10.2025 - Current
Marketing Specialist
Chattanooga Zoo
05.2023 - 05.2025
Management Front Store and Pharmacy Technician
CVS Pharmacy
04.2020 - 05.2023
Cashier
CVS Pharmacy
09.2017 - 06.2019
Bachelor of Business Administration Degree - Management
Dalton State College