SAVANNAH PETTIGREW
Macon
Summary
Customer-focused Assistant Manager with 4+ years of leadership and sales experience in fast-paced environments. Skilled in customer relations, team leadership, collections support, conflict resolution, administrative tasks, and daily operations management. Strong communication and follow-up skills with the ability to build relationships, manage multiple priorities, and deliver excellent resident and customer experiences. Proficient in Microsoft Office, cash handling, reporting, and maintaining accurate records.
Overview
5
5
years of professional experience
Work History
Assistant Manager
pOpshelf
Macon
06.2025 - 04.2026
- Manage daily operations, customer service, and team support in a high-volume environment
- Handle cash management, deposits, and daily reporting with strong attention to accuracy
- Resolve customer concerns professionally while maintaining positive relationships
- Support scheduling, task delegation, and operational follow-up to ensure efficiency
- Train and coach team members on communication, sales, and service expectations
- Maintain organized records, inventory accuracy, and compliance with company procedures
- Assist with merchandising and maintaining a welcoming community atmosphere
Lead Team Member
pOpshelf
Macon
02.2025 - 06.2025
- Delivered exceptional customer service and built strong customer relationships
- Assisted with daily operations, inventory tracking, and cash handling procedures
- Supported management with team coordination and operational follow-up
- Maintained professionalism while handling customer questions and concerns
Sales Lead / Key Holder
Francesca’s
Macon
05.2021 - 02.2025
- Built rapport with customers and consistently drove sales through effective communication
- Assisted with opening and closing procedures, deposits, and operational reporting
- Maintained strong follow-up and customer service to enhance customer satisfaction
- Supported team leadership, scheduling, and daily store operations
- Helped maintain visual presentation and overall property appearance standards
Department Supervisor
H&M
Macon
08.2021 - 02.2024
- Supervised daily team operations and ensured excellent customer experiences
- Trained and coached employees on communication, organization, and service standards
- Managed multiple priorities in a fast-paced environment while meeting operational goals
- Assisted with inventory control, reporting, and maintaining accurate records
- Resolved customer concerns with professionalism and strong problem-solving skills
Education
Bachelor’s Degree - Psychology
Middle Georgia State University
Skills
- Customer Relations
- Sales Support / POS Entry
- Strong Communication Skills
- Time Management & Follow-Up
- Conflict Resolution
- Cash Handling & Deposits
- Administrative Support
- Microsoft Office
- Reporting & Record Keeping
- Team Leadership
- Organization & Multitasking
- Customer Service
- Scheduling & Coordination
- Problem Solving
- Data Entry & Computer Skills
- Team leadership
- Inventory management
- Operational reporting
- Sales techniques
- Visual merchandising
- Employee training
- Effective communication
- Recruiting and interviewing
- Strategic planning
Timeline
Assistant Manager
pOpshelf
06.2025 - 04.2026
Lead Team Member
pOpshelf
02.2025 - 06.2025
Department Supervisor
H&M
08.2021 - 02.2024
Sales Lead / Key Holder
Francesca’s
05.2021 - 02.2025
Bachelor’s Degree - Psychology
Middle Georgia State University