Sawdah Jihad
Ellenwood
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
The NOW Massage
06.2024 - Current
- Maintained accurate records of client information and transaction details for streamlined billing processes.
- Collaborated with management to develop strategies for improving client retention and satisfaction rates.
- Coordinated communication between clients and therapists to enhance overall service delivery experience.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Beauty Advisor
Sephora
03.2022 - Current
- Delivered personalized beauty consultations to enhance customer satisfaction and loyalty.
- Processed payments, entering sales in register for prompt customer service.
- Utilized CRM systems to track customer preferences and improve service delivery.
- Fostered a welcoming environment, enhancing customer engagement and brand experience.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Front Desk Receptionist
Hand And Stone
06.2021 - 11.2021
- Managed front desk operations, ensuring efficient customer check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized scheduling software to optimize therapist appointments and maximize service availability.
- Trained new reception staff on operational procedures and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Restaurant Hostess
P.F. Chang's Bistro
06.2019 - 03.2020
- Welcomed guests and managed seating arrangements to optimize dining flow.
- Coordinated reservation systems to enhance guest experience and minimize wait times.
- Maintained menu knowledge to provide accurate information and assist with customer inquiries.
- Trained new hosts on operational procedures and customer service standards.
Cashier
Walmart
07.2016 - 11.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained accurate cash drawer by performing regular audits.
- Collaborated with team members to ensure a clean and organized workspace.
Education
High School Diploma -
LaGrange High School
La Grange, GA05-2016
Skills
- Customer service
- Appointment scheduling
- Client retention strategies
- Confidential information handling
- Time management
- Attention to detail
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
Timeline
Front Desk Receptionist
The NOW Massage
06.2024 - Current
Beauty Advisor
Sephora
03.2022 - Current
Front Desk Receptionist
Hand And Stone
06.2021 - 11.2021
Restaurant Hostess
P.F. Chang's Bistro
06.2019 - 03.2020
Cashier
Walmart
07.2016 - 11.2018
High School Diploma -
LaGrange High School