Scharlene Jones

• Ensured safety and comfort of passengers in accordance with FAA regulations.
• Conducted safety demonstrations and performed pre-flight checks of emergency equipment.
• Delivered high-quality service while managing special passenger requests, delays, and in-flight conflicts with professionalism.
• De-escalated difficult situations and maintained composure under pressure, promoting a calm cabin environment.
• Collaborated closely with crew members to ensure smooth boarding, communication, and passenger satisfaction.

Provided compassionate care and maintained a safe environment for clients.
• Ensured confidentiality and professionalism while working with diverse populations.
• Operated independently, managing time and tasks without direct supervision.

Delivered multichannel customer service via phone, email, and live chat.
• Resolved complex issues efficiently, improving overall customer satisfaction.
• Maintained performance metrics while handling a high volume of inquiries daily.

Handled high-level customer concerns from VIP guests and executives.
• Resolved escalated service issues with urgency and empathy.
• Maintained brand loyalty through expert problem-solving and communication.