Scherazard Baker
Brunswick,MI
Summary
Well-regarded professional backed by strong leadership skills and customer service experience. Pay close attention to detail to ensure accuracy and maintain compliant documentation. Work well as part of a team and maintain a professional and positive environment. Follow policies and guidelines to ensure consistent quality. Maintain privacy and confidentiality.
Overview
9
9
years of professional experience
Work History
Benefits Specialists Representative
Conduent
07.2025 - Current
- Administered employee benefits programs, ensuring compliance with regulations and organizational policies.
- Evaluated and processed benefit enrollments, terminations, and changes for accuracy and timely execution.
- Provided guidance to employees on benefits-related inquiries, enhancing understanding of available options.
- Coordinated with insurance providers to resolve issues and streamline claims processing for staff members.
Customer Service Representative
D&A Consulting / Get Insured
11.2024 - 02.2025
- - Assist customers with their health insurance plans, enrollments, cancellations, or any type of descrepencies for The Virginia Insurance Marketplace. Accessed Microsoft Word, Excel, Outlook.
- Temporary Assignment
Patient Service Representative
MMC Group / Cencora
07.2024 - 10.2024
- - Assist with the accurate and detailed information of patients enrollment forms according to HIPAA laws and regulations. Accessed Microsoft Word, Excel, Outlook, Patient Plus, Center X and Medconnect.
- Temporary Agency
Externship
Elite Hearing Centers of America
01.2024 - 03.2024
- -Understudy to become a professional Health Information Management technician in a live environment to gain knowledge and practice day-to-day responsibilities.
Student
Ultimate Medical Academy
10.2022 - 03.2024
- -Full time student to the education of Health Information Management.
Team Lead, Customer Service
Dollar General Warehouse
03.2022 - 11.2023
- -Led team during each shift, trained team members, and reinforced safety and safe working procedures.
- -Communicated effectively with warehouse workers via portable radio regarding shipment details.
- -Executed company policies and procedures and monitored inventory levels.
Forklift Driver / Shipping / Receiving Supervisor
Niagara Bottling Warehouse
01.2017 - 07.2020
- -Selected to train and orient new employees.
- -Operated forklift to support picking, storing, loading, and unloading functions.
- -Maintained safe operating environment and worked effectively in a fast-paced, deadline-driven environment.
- -Kept accurate logs of work performed.
- -Used Microsoft Office Applications – Word, Excel, and Outlook.
Education
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Associate of Science - Health Information Management
Ultimate Medical Academy
01.2024
Cosmetology - undefined
Houston Training School
01.2003
Skills
- Data Abstracting
- Data Analysis
- Release of Information (ROI)
- Medical Records Management
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Medical Coding
- ICD-10-CM
- ICD-10-PCS
- CPT
- Inpatient / Outpatient
- Encoder Software
- Medical Terminology
- Data Entry
- Health Information
- Healthcare Records
- Healthcare Law, Policies, and Ethics
- Healthcare Reimbursement
- Revenue Cycle Management
- Interpersonal Professional Communications
- Anatomy & Physiology
- Data Management
Timeline
Benefits Specialists Representative
Conduent
07.2025 - Current
Customer Service Representative
D&A Consulting / Get Insured
11.2024 - 02.2025
Patient Service Representative
MMC Group / Cencora
07.2024 - 10.2024
Externship
Elite Hearing Centers of America
01.2024 - 03.2024
Student
Ultimate Medical Academy
10.2022 - 03.2024
Team Lead, Customer Service
Dollar General Warehouse
03.2022 - 11.2023
Forklift Driver / Shipping / Receiving Supervisor
Niagara Bottling Warehouse
01.2017 - 07.2020
Associate of Science - Health Information Management
Ultimate Medical Academy
Cosmetology - undefined
Houston Training School
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
ADDITIONAL EXPERIENCE
- Koch Industries – Brunswick, GA | Lumber Grader 01/2013 – 07/2016
Similar Profiles
Jakitra PeoplesJakitra Peoples
Customer Billing and Collections Agent at ConduentCustomer Billing and Collections Agent at Conduent
Jimmy HarrisJimmy Harris
Windows Server Administrator at ConduentWindows Server Administrator at Conduent
Deborah SwordDeborah Sword
Transaction Processor at ConduentTransaction Processor at Conduent
Felicia SmithFelicia Smith
Program Eligibility Specialist at ConduentProgram Eligibility Specialist at Conduent
Hunter KennisonHunter Kennison
Civil Design Engineer at Thomas and HuttonCivil Design Engineer at Thomas and Hutton