Scherazard Baker
Brunswick,MI
Summary
Well-regarded professional backed by strong leadership skills and customer service experience. Pay close attention to detail to ensure accuracy and maintain compliant documentation. Work well as part of a team and maintain a professional and positive environment. Follow policies and guidelines to ensure consistent quality. Maintain privacy and confidentiality.
Overview
9
9
years of professional experience
Work History
Benefits Specialists Representative
Conduent
07.2025 - Current
- Administered employee benefits programs, ensuring compliance with regulations and organizational policies.
- Evaluated and processed benefit enrollments, terminations, and changes for accuracy and timely execution.
- Provided guidance to employees on benefits-related inquiries, enhancing understanding of available options.
- Coordinated with insurance providers to resolve issues and streamline claims processing for staff members.
Customer Service Representative
D&A Consulting / Get Insured
11.2024 - 02.2025
- - Assist customers with their health insurance plans, enrollments, cancellations, or any type of descrepencies for The Virginia Insurance Marketplace. Accessed Microsoft Word, Excel, Outlook.
- Temporary Assignment
Patient Service Representative
MMC Group / Cencora
07.2024 - 10.2024
- - Assist with the accurate and detailed information of patients enrollment forms according to HIPAA laws and regulations. Accessed Microsoft Word, Excel, Outlook, Patient Plus, Center X and Medconnect.
- Temporary Agency
Externship
Elite Hearing Centers of America
01.2024 - 03.2024
- -Understudy to become a professional Health Information Management technician in a live environment to gain knowledge and practice day-to-day responsibilities.
Student
Ultimate Medical Academy
10.2022 - 03.2024
- -Full time student to the education of Health Information Management.
Team Lead, Customer Service
Dollar General Warehouse
03.2022 - 11.2023
- -Led team during each shift, trained team members, and reinforced safety and safe working procedures.
- -Communicated effectively with warehouse workers via portable radio regarding shipment details.
- -Executed company policies and procedures and monitored inventory levels.
Forklift Driver / Shipping / Receiving Supervisor
Niagara Bottling Warehouse
01.2017 - 07.2020
- -Selected to train and orient new employees.
- -Operated forklift to support picking, storing, loading, and unloading functions.
- -Maintained safe operating environment and worked effectively in a fast-paced, deadline-driven environment.
- -Kept accurate logs of work performed.
- -Used Microsoft Office Applications – Word, Excel, and Outlook.
Education
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Associate of Science - Health Information Management
Ultimate Medical Academy
01.2024
Cosmetology - undefined
Houston Training School
01.2003
Skills
- Data Abstracting
- Data Analysis
- Release of Information (ROI)
- Medical Records Management
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Medical Coding
- ICD-10-CM
- ICD-10-PCS
- CPT
- Inpatient / Outpatient
- Encoder Software
- Medical Terminology
- Data Entry
- Health Information
- Healthcare Records
- Healthcare Law, Policies, and Ethics
- Healthcare Reimbursement
- Revenue Cycle Management
- Interpersonal Professional Communications
- Anatomy & Physiology
- Data Management
Timeline
Benefits Specialists Representative
Conduent
07.2025 - Current
Customer Service Representative
D&A Consulting / Get Insured
11.2024 - 02.2025
Patient Service Representative
MMC Group / Cencora
07.2024 - 10.2024
Externship
Elite Hearing Centers of America
01.2024 - 03.2024
Student
Ultimate Medical Academy
10.2022 - 03.2024
Team Lead, Customer Service
Dollar General Warehouse
03.2022 - 11.2023
Forklift Driver / Shipping / Receiving Supervisor
Niagara Bottling Warehouse
01.2017 - 07.2020
Associate of Science - Health Information Management
Ultimate Medical Academy
Cosmetology - undefined
Houston Training School
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
ADDITIONAL EXPERIENCE
- Koch Industries – Brunswick, GA | Lumber Grader 01/2013 – 07/2016