Schquita Solomon
Stockbridge
Summary
Accomplished Human Resources professional with over five years of experience in recruitment, onboarding, employee relations, and process improvement. Adept at driving organizational success by managing end-to-end recruitment processes, fostering a positive workplace culture, and implementing HR strategies to enhance employee engagement. Skilled in developing SOPs, training programs, and compliance initiatives to meet organizational objectives. Expertise in technology, finance, and healthcare industries with strong leadership, problem-solving, and communication abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Ennoble Care
08.2025 - Current
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of [Number] physicians, nurses, and support staff.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Built strong relationships with patients and families for optimized care satisfaction.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Wrote orders, prescriptions, created referral documents & faxed them to specialists to see our patients.
Tax Service Representative
ESC Financial
11.2004 - Current
- Led talent acquisition initiatives, developing recruitment strategies for diverse roles across finance, technical, and leadership levels.
- Conducted weekly employee meetings to provide HR updates and foster open communication.
- Managed HR compliance efforts, including HIPAA, OSHA, and federal tax regulations.
- Created and implemented employee schedules, conducted performance reviews, and addressed workplace conflicts.
Call Center Supervisor
Georgia Department of Revenue
05.2023 - 05.2024
- Offered strong customer service skills, keeping customers satisfied
- Trained and supervised new representatives on customer service training, including zero script recitation, conflict resolution, and data entry practices
- Designed and implemented updates, features, and applications for new and existing procedures
- Researched and remediated vulnerabilities and found solutions to increase application security and performance
- Developed a reputation for prompt, efficient service with a high level of accuracy
- Offered strong customer service skills, keeping customers satisfied
- Recruited and hired replacement representatives
- Handled each day, engaging with customers in a friendly, courteous, and professional manner
- Supervised, aided in their training, and ensured that customer service standards were met
- Managed a team of agents who handled a large volume of calls and worked to ensure that the quality of service provided was consistently high
LG Retail Support Representative
MarketSource
07.2021 - 04.2023
- Supported HR functions by maintaining employee records, managing communications, and addressing team concerns.
- Assisted with the onboarding of new employees, ensuring a seamless transition into their roles.
- Collaborated with management to resolve workplace conflicts and improve team dynamics.
Asset Management & Events Coordinator
MarketSource
08.2021 - 04.2023
- Managed recruitment and onboarding for 45+ representatives, providing lifecycle support and ensuring compliance with organizational policies.
- Developed and implemented training programs to improve employee performance and satisfaction.
- Enhanced operational efficiency by revising workflows and creating SOPs, saving $50,000 annually.
- Partnered with leadership to address performance issues and develop individualized improvement plans.
- Conducted regular audits of employee processes, ensuring adherence to policies and compliance standards.
LG SPOT Representative
MarketSource
01.2020 - 08.2021
- Facilitated employee training programs, mentoring new hires to ensure adherence to company policies and job expectations.
- Monitored performance metrics and provided constructive feedback to improve team productivity.
- Organized team meetings to communicate HR updates and address employee concerns.
Customer Support Manager
Verizon Wireless
01.2013 - 12.2020
- Supervised a team of 15+ employees, conducting performance reviews and coaching sessions to drive success.
- Established and enforced HR policies, ensuring a compliant and equitable workplace.
- Managed recruitment efforts, interviewing and onboarding new hires to align with organizational goals.
- Conducted employee training sessions, improving retention and workplace satisfaction by 10%.
Education
Bachelor of Science - Marketing
Macon State College
Macon05.2012
Medical Assistant
American Professional Institute
Macon05.2009
Skills
- Full-Cycle Recruitment and Talent Acquisition, Employee Relations and Conflict Resolution, HR Policy Development and Compliance (HIPAA, OSHA), Process Optimization and SOP Implementation, HRIS and ATS Proficiency (HireRight, Zoho Desk, Hubspot), Onboarding, Training, Team Development
- Clinical staff support
- Patient safety monitoring
- Multidisciplinary team collaboration
- Medical database expertise
- Research coordination
- Unit supervision
- HIPAA compliance
- Informed consent
- Patient relations
- Patient health education
- Healthcare system resources
- Patient education
- Protocol adherence
Certification
- Registered Medical Assistant
- BLS Certified
- Licensed Property & Casualty Insurance Agent
Timeline
Clinical Coordinator
Ennoble Care
08.2025 - Current
Call Center Supervisor
Georgia Department of Revenue
05.2023 - 05.2024
Asset Management & Events Coordinator
MarketSource
08.2021 - 04.2023
LG Retail Support Representative
MarketSource
07.2021 - 04.2023
LG SPOT Representative
MarketSource
01.2020 - 08.2021
Customer Support Manager
Verizon Wireless
01.2013 - 12.2020
Tax Service Representative
ESC Financial
11.2004 - Current
Medical Assistant
American Professional Institute
Bachelor of Science - Marketing
Macon State College