Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Scott Durocher

Winder

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational, guest services and sales teams.

Overview

13
13
years of professional experience

Work History

Startup Founder

Follow the Mouse Travel
06.2022 - Current
  • Create travel experiences that focus on families with younger children.
  • Studied market to determine target audience and capitalize on emerging opportunities.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Created and monitored promotional activity to increase sales and profit.
  • Developed initiatives to drive and maintain substantial business growth.

Area Manager of Operations

Amazon
10.2019 - 05.2022
  • Managed associates in both inbound and outbound operations
  • Assessed data to evaluate daily performance, developed targeted improvements, and implemented change.
  • Resolved conflicts promptly to promote positive work environment for associates.
  • Conducted daily feedback to educate associates on best practices and procedures to increase productivity and efficiency.
  • Compiled and analyzed performance metrics to determine approaches to improve performance.
  • Developed compelling presentation decks to gain approval from senior management for ideas to improve performance.

Territory Manager

Shaw Industries
09.2017 - 10.2019
  • Achieved sales goals and service targets by cultivating and securing customer relationships.
  • Attended trade shows and industry events to promote company products and services.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.

Guest Experience Manager

Walt Disney Company
03.2012 - 09.2019
  • Led teams of Cast Members in both resort and theme park operations
  • Investigated guest challenges and sources of dissatisfaction to recover Guest satisfaction.
  • Assisted guests with check-ins, inquiries about vacation experiences, and any additional services needed.
  • Reported facility and maintenance problems to appropriate departments for immediate remediation.
  • Liaised with housekeeping, front desk, merchandise and restaurant staff to improve guest experience and maintenance of resort standards.
  • Monitored Cast Member performance and provided feedback and guidance.
  • Developed and maintained positive relationships with guests for 100% excellence.

Education

Bachelor of Science - Educational Psychology

University of Georgia
Athens, GA

Skills

  • New Customer Development
  • Operational Efficiency Management
  • Employee Engagement
  • Candidate Selection
  • Cash Flow Analysis
  • Strategic Goal Setting
  • Cost Analysis Skills
  • Employee Assessment
  • Evidence-Based Decision Making
  • Client Relationship Management

Accomplishments

Created and executed development program for attractions coordinators at the Magic Kingdom to prepare them for management and received a Disney Creator's Award for my efforts.


Led the redesign of the Inbound pick up zone for Stow associates and increased efficiency and productivity for the entire building.


Led a team of 10 sales professionals to reduce cost of sales in the region and in the process go from placing 13th and last in divisional competition to placing 2nd within four years.

Timeline

Startup Founder

Follow the Mouse Travel
06.2022 - Current

Area Manager of Operations

Amazon
10.2019 - 05.2022

Territory Manager

Shaw Industries
09.2017 - 10.2019

Guest Experience Manager

Walt Disney Company
03.2012 - 09.2019

Bachelor of Science - Educational Psychology

University of Georgia

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Scott Durocher