SCOTT FREEMAN
St. Marys
Summary
Results-driven healthcare professional with extensive experience in management and administration. Demonstrated ability to inspire team performance and enhance patient satisfaction through effective leadership and operational strategies. Focused on ensuring compliance and optimizing processes in various healthcare settings.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Multiple Center Manager
Carespot Urgent Care
Jacksonville
06.2024 - 10.2025
- Inspired team performance, coaches best practices, and drives patient-focused service.
- Managed center operations, staffing, flow, and compliance; identifies improvement areas.
- Ensured resources and available, including supplies and necessary equipment within the center.
- Oversaw hiring, training, and scheduling; develops staff through coaching and mentorship.
- Ensured compliance with all regulatory, credentialing, and agency standards, keeping requirements current and enforced.
- Ensured timely and accurate billing.
- Monitored financials and scorecards to track goals, spot issues, and collaborate on solutions.
- Executed corporate initiatives
- Responsible for marketing initiatives to grow urgent care and occupational health business of the center.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
Clinic Supervisor
US Navy
Camp Lejeune
03.2022 - 06.2024
- Managed and led a team of 65 personnel in providing care to 11,600 patients
- Maintained 100% training compliance through weekly audits.
- Conducted quarterly safety inspections on consumable and non-consumable supplies.
- Mentored new hires, scheduled professional training, and tracked completions as well as oversaw acclimation to the compliance standards and team dynamics.
- Led multiple projects simultaneously, demonstrating strong leadership, time management, and adaptability.
- Oversaw and implemented standardized operation procedures to include patient safety, clinical standards, joint commission etc.
- Supervised daily clinic operations
Ancillary Services Supervisor
US Navy
Kings Bay
02.2021 - 03.2022
- Demonstrated ideal leadership capabilities while supervising 33 staff members across five teams to include physical therapy, radiology, immunizations, optometry, and radiation health.
- Managed the day-to-day direction for overall operations to for the overall administration, coordination, and evaluation of ancillary services functions.
- Coordinated with other departments to ensure efficient workflow and successful mission accomplishment.
- Led performance evaluations to assess team capabilities and identify training needs.
Facility Manager
US Navy
Kings Bay
04.2019 - 02.2021
- Used project management skills to communicate with contractors and subcontractors on renovation of 60K square foot clinic to include facilitating repairs and coordinated with defense reutilization marketing office to replace old equipment valued
- Resolved conflicts between tenants within the property by communicating effectively with all parties involved utilizing critical thinking and active listening.
- Conducted regular inspections of facility during construction renovations using attention to detail to identify potential hazards mitigating safety issues in real-time.
- Addressed building emergencies with high-level urgency and developed timely and effective solutions.
Supply and Receiving
US Navy
Kings Bay
04.2019 - 02.2021
- Oversaw collaboration with Defense Medical Logistics Standard Support, responsible for receiving and closing out all items received daily to include office supplies, medical consumables, and non-consumables.
- Acquired, distributed, and stored supplies valued at $700k for facility working within facilities budget for consumables, non-consumables, and office supplies.
- Mentored staff on strategies to provide ideal customer service: stress management, de-escalation, active listening, effective team communication, and self-care.
- Oversaw maintenance and repair of machinery, equipment, electrical and mechanical systems.
3d Battalion 2D Marines Lima Company Medical Supervisor
US Navy
Jacksonville
01.2016 - 04.2019
- Supervised 15 individuals in the care and treatment of 8 thousand patients annually.
- Managed medical personnel in training, medical procedures, and administrative tasks.
- Monitored medical supply inventory to ensure consistent availability of critical items.
- Supported healthcare teams in consistently delivering timely and quality care.
- Provided direct patient care
- Maintained a safe working environment by adhering to safety protocols and procedures supporting Standard Operating Procedures.
- Accompanied providers examining patients and aiding with procedures.
Education
Master of Healthcare Administration -
Louisiana State University
Shreveport, LA 04.2021 - 12.2023
Bachelor of Science - Healthcare Administration
Purdue Global University
West Lafayette, In 07.2020 - 11.2022
Associate of Health Sciences -
American Public University System
Charles Town, WV 01.2018 - 02.2019
Skills
- Project planning and coordination
- Effective communication
- Problem solving and critical thinking
- Customer service excellence
- Management and leadership
- Program and budget management
- Time management and scheduling
- Flexibility and adaptability
- Operational management strategies
- Team leadership and development
- Staff training and hiring
- Process improvement initiatives
- Conflict resolution skills
- Data analysis and reporting
- Supply chain management expertise
- Resource coordination and facility management
Certification
- Osha-30 Course
- BAT/DS Trainer
Security Clearance
Secret, Active, 2023, 2033
Timeline
Multiple Center Manager
Carespot Urgent Care
06.2024 - 10.2025
Clinic Supervisor
US Navy
03.2022 - 06.2024
Master of Healthcare Administration -
Louisiana State University
04.2021 - 12.2023
Ancillary Services Supervisor
US Navy
02.2021 - 03.2022
Bachelor of Science - Healthcare Administration
Purdue Global University
07.2020 - 11.2022
Facility Manager
US Navy
04.2019 - 02.2021
Supply and Receiving
US Navy
04.2019 - 02.2021
Associate of Health Sciences -
American Public University System
01.2018 - 02.2019
3d Battalion 2D Marines Lima Company Medical Supervisor
US Navy
01.2016 - 04.2019