Scott Hanson
Dacula
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Upholds company standards and procedures through years of increasing comparative revenue.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zaxbys
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Certified Zaxbys Trainer
Zaxbys
07.2021 - 07.2023
- Developed comprehensive training programs for enhancing employee skills.
- Improved team performance by conducting regular workshops and skill-building sessions.
- Designed training materials to support learning objectives and improve information retention.
- Facilitated interactive training sessions, encouraging active participation and engagement.
- Provided one-on-one coaching to support individual growth and address specific learning needs.
Education
Bachelor of Science - Mechanical Engineering
University of Georgia
Athens, GA05-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Policy enforcement
- Problem-solving
Certification
- ServSafe Food Handler's Certification
- Unity Certified Associate: Game Developer
Timeline
Assistant Manager
Zaxbys
07.2023 - Current
Certified Zaxbys Trainer
Zaxbys
07.2021 - 07.2023
Bachelor of Science - Mechanical Engineering
University of Georgia
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