Scott Hartley

Tech Consulting delivers a broad range of consulting services, backed by the tools and expertise to help businesses grow. During my time here, I’ve worked across multiple areas of the business including sales operations, reporting, internal audit, and most recently as a Consultant Development Manager.

- Managed budgets, KPIs, and financial reporting to enable informed data-driven decision-making

- Maintained strong governance, risk management, and compliance frameworks across the business

- Led the development and rollout of company-wide operational strategies aligned to business growth goals

- Collaborated with executive leadership and key stakeholders to enhance performance and implement strategic initiatives

- Streamlined processes and introduced best practices, resulting in improved efficiency and business performance

- Led change initiatives and promoted a culture of continuous improvement and innovation

- Coached and developed consultants, building strong, high-performing cross-functional teams

• Managed Hotel Rebrand from Aarons Sydney to The Ultimo after completion of full hotel refurbishment November 2016
• Developed and implemented sales strategies that enhanced profitability and market presence.
• Managed budget implementation, employee reviews, training, scheduling, and contract negotiations to optimize operational efficiency.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated relationships with clients, vendors, and partners to ensure long-term loyalty and collaboration.

• Managed resort operations, sales and marketing strategies, promoting overall resort growth.
• Led team of 35 staff to improve operational efficiency and service delivery.
• Achieved 37% increase in F&B revenue, elevated hotel NPS ranking from #18 to #4 in NZ Hotels, and drove 12% increase in hotel GOP year-over-year.

• Oversaw resort operations, ensuring seamless guest experiences and operational efficiency.
• Relocated to New Zealand to fulfill corporate leadership requirements.

• Responsible for integrating new franchise hotels into the Accor network, training and implementation of systems and programs, and for providing ongoing operational support across all facets of the business to the new and existing Accor Franchise hotel network in Australia and New Zealand
• Key achievements: Network was VIC, SA, WA supporting 28 franchise hotel in that region, Integration of 7 new franchise hotels to the Accor Network
• Refreshed Onboarding process to incorporate stronger brand recognition, higher focus on team training and deployment, operational processes and streamlining operations
• Responsible for delivering results in the territory such as Quality of Service, Time to Onboarding, Team upskilling, and Product adoption

• In this role I worked directly with the Executive Assistant Manager to coordinate the conferencing department
• Achievements: Championed the installation, setup and established procedures for KENO into the One Four and Sporters bar, televising it throughout the hotel on the in-house television network, Managed the installation and changeover of eBet gaming management system, Bringing gaming membership and management up to date, Managed the installation and changeover from Squirrel POS to BEpoz through the hotel
• Set up database for all hotel bars, restaurants and bottle shop, trained management and staff, and set up new policies and procedures for an efficient and smooth changeover.

• Responsible for overseeing the entire Front Office Operation, including Reception, Communications, Concierge and Porters
• Focus on customer service measurable through Guest Book
• Maintaining standards within budget and achieving set targets and KPI’s in all areas of service, data quality and communication
• Key achievements: Mentor for The Menzies 2011 Leadership Challenge Team, Championed IT upgrade for the hotel
• Upgrade included Servers, PC’s, Printers and change-over of WAN with Accor IT
• Liaising with Accor IT and Brennan IT to ensure minimum disruption to hotel function.

• Based in Front Office, I was responsible for overseeing the efficient operation of various departments throughout the hotel.

• Duty Manager (Feb 2006 – August 2000), Front Office Supervisor (Aug 2005 – Feb 2006), Assistant Night Manager (Mar 2005 – Aug 2000), Gaming Supervisor (Feb 2004 – Mar 2005), Bar Supervisor (Oct 2003 – Feb 2004)

• Supervision of all hotel staff including Bar, Bistro and Security
• Managing crowd control of numbers in excess of 800 at any one time.