Scott Hensley
Rockmart
Summary
Dynamic Lead Field Service Technician with Power Distribution Maintenance, skilled in diagnosing electrical systems and enhancing service efficiency. Proven problem-solver and team player, adept at training technicians and implementing process improvements. Committed to accountability and excellence in service delivery, ensuring optimal performance and client satisfaction.
Confident and adaptable, bringing strong problem-solving abilities and dedication to customer satisfaction. Possesses solid understanding of mechanical systems and technical troubleshooting, combined with hands-on skills in equipment maintenance and repairs. Committed to enhancing operational efficiency and ensuring optimal performance of all serviced equipment.
Overview
4
4
years of professional experience
Work History
Lead Field Service Technician
Power Distribution Maintenance
Rockmart, GA
01.2025 - Current
- Diagnosed and repaired electrical distribution systems to ensure optimal performance.
- Conducted routine maintenance on power equipment to enhance reliability and safety.
- Collaborated with team members to troubleshoot technical issues in field operations.
- Utilized diagnostic tools and software for precise identification of system malfunctions.
- Trained junior technicians on best practices for equipment handling and safety protocols.
- Maintained accurate records of service activities and repair documentation for compliance.
- Implemented process improvements that increased efficiency in service delivery.
Field Service Coordinator
Power Distribution Maintenance
Rockmart, GA
05.2022 - 01.2025
- Coordinated field service operations to ensure timely maintenance of power distribution equipment.
- Managed scheduling and dispatching of technicians for service calls and repairs.
- Developed and maintained strong relationships with clients to enhance service delivery.
- Oversaw inventory management and procurement of parts and tools for field services.
- Streamlined communication between field teams and headquarters to improve workflow efficiency.
- Facilitated communication between office personnel, subcontractors, and customers.
- Mentored junior team members by sharing technical expertise, providing guidance in troubleshooting complex issues, and fostering a positive work environment to support professional growth.
- Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
- Participated in cross-functional meetings to discuss ongoing projects'' status updates, potential roadblocks or challenges requiring collaboration between various departments.
Education
Certified Level 1 Thermography -
ITC
Bellingham, WAHigh School Diploma -
Rockmart High School
Rockmart05-1999
Skills
- Field repairs
- Electrical systems
- System installation
- Diagnostic testing
- Teamwork and coordination
- Problem-solving
Timeline
Lead Field Service Technician
Power Distribution Maintenance
01.2025 - Current
Field Service Coordinator
Power Distribution Maintenance
05.2022 - 01.2025
Certified Level 1 Thermography -
ITC
High School Diploma -
Rockmart High School