Scott Kling
Adel
Summary
Dynamic leader with a proven track record at O’Reilly Auto Parts, excelling in team leadership and coaching, and operations management. Spearheaded innovative sales strategies and customer service excellence, significantly boosting store performance. Skilled in fostering team collaboration and driving sales growth, demonstrating exceptional problem-solving abilities and professional sales acumen.
Overview
14
14
years of professional experience
Work History
Store Manager
O’Reilly Auto Parts
01.2016 - Current
- Analyzed sales data for strategic planning and resource allocation.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Assistant Manager
Advance Auto Parts
06.2011 - 03.2015
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Berrien High School
Nashville, GA05-2010
Skills
- Excellent customer service
- Problem solving at a high pace
- Impactful Sales calls
- Team building
- Team leadership and coaching
- Professional Sales
- Sales growth
- Sales strategies
- Operations
Accomplishments
Store of the Year 2019 Lake City, Fl
Achieved store milestones in sales at 3 seperate locations, Lakecity Fl, Valdosta Ga 1, Valdosta Ga 2.
Grew total comp sales in 2024 by 34% total and 47% in professional growth.
I have trained and managed 5 current store managers between 2017-2024
Timeline
Store Manager
O’Reilly Auto Parts
01.2016 - Current
Assistant Manager
Advance Auto Parts
06.2011 - 03.2015
High School Diploma -
Berrien High School
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