Scott McLean
Douglasville
Summary
Accomplished Senior Team Leader at Yardi Systems with expertise in project management and conflict resolution. Demonstrates success in mentoring junior staff and strengthening customer relationships, resulting in a leadership promotion for outstanding service. Proven ability to enhance team performance and efficiency through strategic planning and effective communication.
Overview
8
8
years of professional experience
Work History
Senior Team Leader
Yardi Systems
Atlanta
2023.07 - Current
- Managed conflict resolution within the team to maintain a positive work environment.
- Generated and shared comprehensive and detailed reports about team performance, mission-related objectives and deadlines.
- Coached, mentored and trained junior team members on their roles and responsibilities.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Resolved conflicts between employees by providing timely intervention and solutions.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Team Leader
Yardi Systems
Atlanta
2019.03 - 2023.07
- Conducted regular performance reviews to assess individual team member progress.
- Organized client meetings to provide project updates.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Oversaw training and development programs to enhance team skills and knowledge.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Consultant
Yardi Systems
Atlanta
2017.07 - 2019.03
- Implemented strategies to take advantage of new business opportunities for net new clients
- Facilitated training sessions for Net New clients on Yardi Voyager Residential
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Collaborated with client executives to define project scope, objectives and deliverables.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
Education
MBA - Finance
Middle Tennessee State University
Murfreesboro, TN2009-05
Bachelor of Science - Health And Human Performance
University of Tennessee
Martin2007-08
Skills
- Project management
- Conflict resolution
- Team coaching
- Customer service
- Communication skills
- Employee training
- Time management
- Mentoring junior staff
- Problem solving
- Customer relationship management
- Motivational skills
References
References available upon request.
Timeline
Senior Team Leader
Yardi Systems
2023.07 - Current
Team Leader
Yardi Systems
2019.03 - 2023.07
Consultant
Yardi Systems
2017.07 - 2019.03
MBA - Finance
Middle Tennessee State University
Bachelor of Science - Health And Human Performance
University of Tennessee