Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Roberts

Atlanta

Summary

Dynamic Service Center Manager with a proven track record at TForce Freight, excelling in staff training and operational excellence. Spearheaded initiatives that enhanced team performance and customer satisfaction. Adept at leveraging technology to streamline processes while fostering a culture of leadership and safety within the organization.

Overview

20
20
years of professional experience

Work History

Service Center Manager

TForce Freight
03.2022 - 11.2025
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Developed and implemented training programs to enhance team performance and service quality.
  • Conducted regular performance evaluations to identify improvement areas and promote staff development.
  • Collaborated with cross-functional teams to streamline processes and improve operational efficiency.

Learning and Development Manager

UPS Freight
02.2017 - 03.2022
  • Developed comprehensive training programs to enhance employee skillsets and support organizational goals.
  • Facilitated workshops and training sessions to improve team collaboration and performance outcomes.
  • Assessed learning needs through surveys and interviews to tailor training initiatives effectively.
  • Created instructional materials and resources to support diverse learning styles and preferences.

Hub Manager

UPS Freight
06.2005 - 02.2017
  • Optimized resource allocation for improved productivity and cost reduction.
  • Implemented new inventory management system to maintain optimal stock levels and minimize waste.
  • Leveraged technology tools such as digital platforms or software systems to streamline workflows while maintaining high-quality output results.
  • Managed budget effectively, reducing expenses without compromising on efficiency or quality of service.

Education

BBA - Management

Belmont University
Nashville, TN
06-1989

Skills

  • Safety trained
  • Leadership trained
  • Staff training and development
  • Operational excellence

Timeline

Service Center Manager

TForce Freight
03.2022 - 11.2025

Learning and Development Manager

UPS Freight
02.2017 - 03.2022

Hub Manager

UPS Freight
06.2005 - 02.2017

BBA - Management

Belmont University
Scott Roberts