Scott Smith
Canton
Summary
Highly motivated individual capable of thinking quickly under pressure and remaining calm in stressful situations. Offering 10+ years of experience in efficiently responding to fire and EMS emergencies. Proficient in performing EMT and EMT A procedures. I also offer 10+ years of experience as a management professional and a solid history of customer service and achieving business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
30
30
years of professional experience
Work History
Firefighter
Cherokee County
09.2012 - Current
- Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools
- Inspected apparatus and equipment every shift
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations
- Frequently lifted up to 200 pounds in course of extinguishing fires and treating injured persons
EMT-A
Cherokee County
09.2012 - Current
- Communicated with lucid patients to gather incident and medical history information
- Executed well-informed critical decision making in high-pressure situations
- Demonstrated strong commitment to quality care through continuous training and development
- Conducted equipment and vehicle checks to maintain continuous and safe operation
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Brand Experience Manager
Gap
08.1995 - 07.2001
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Implemented innovative lighting techniques to highlight featured products, attracting customer attention and boosting sales potential.
- Assisted in planning and executing in-store events that showcased new product launches, creating buzz among shoppers and increasing sales figures.
- Maximized floor space efficiency, utilizing creative product placement techniques to accommodate a diverse range of merchandise without compromising design integrity.
- Increased customer traffic through effective window displays that showcased new products and promotions.
Assistant Manager
American Eagle Outfiters
07.2001 - 10.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Retail Manager
Gap
09.2007 - 06.2010
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Trained team members in successful strategies to meet operational and sales targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Cultivated customer loyalty to enhance retention by delivering outstanding service
- Created visual store strategy based on market trends
Education
General
Georgia Perimeter College
Decatur, GASports Medicine
North Georgia College & State University
Dahlonega, GASkills
- Emergency management
- Community education
- Team leadership
- Strategic Selling
- Skilled problem solver
- Active listening skills
- Customer service-oriented
- Motivated team player
- Sales experience
- Strong work ethic
- Goal-oriented
- Outstanding interpersonal skills
Awarded Certificate of Bravery from the city of Canton on 12/05/2019
We were dispatched to a structure fire and upon arrival my partner and I were tasked with doing a primary search of the first floor while the 2nd floor was fully involved with flames. I forced open the front door and began to search under fully smoked out conditions and little visibility. We located a dog in an area with little to no fresh oxygen available to him. We carried the dog out of the structure and went back in to continue duties.
Completed four ultra marathons
I have trained for and completed four ultra marathons ranging from 32 - 46 miles in mountainous terrain.
Timeline
Firefighter
Cherokee County
09.2012 - Current
EMT-A
Cherokee County
09.2012 - Current
Retail Manager
Gap
09.2007 - 06.2010
Assistant Manager
American Eagle Outfiters
07.2001 - 10.2007
Brand Experience Manager
Gap
08.1995 - 07.2001
General
Georgia Perimeter College
Sports Medicine
North Georgia College & State University
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