Se’Aira Skipworth
Columbus
Summary
Adept at fostering team collaboration and driving project completion, I led a team at Walmart to successful product launches, showcasing my problem-solving and team-building skills. My background also includes enhancing customer satisfaction and efficiently managing vendor relations, demonstrating a blend of strong communication and administrative prowess.
Overview
9
9
years of professional experience
Work History
Front End Team Lead
Walmart
Columbus, GA
06.2018 - Current
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
Park Leader
City of Lima
Lima, OH
05.2018 - 08.2019
- Managed vendor relations efficiently including food and beverage providers, ensuring a positive visitor experience.
- Developed strong relationships with local schools, offering field trip opportunities and environmental education programs.
- Successfully resolved conflicts among staff members or between visitors by utilizing strong communication skills and diplomacy techniques when required.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
Call Center Representative
Cleveland State University Department Of B.G.E.S
Cleveland, OH
01.2018 - 05.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Server
Waffle House
07.2016 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Lima Central Catholic High School
Lima, OH05.2017
Skills
- Customer service
- Problem-solving skills
- Time management
- Listening skills
- Cash counting
- Cash handling
- Relationship building and management
- Training and mentoring
- Goals and performance
- Administrative skills
- Team building
- Cash register operation
- Cash handling accuracy
- Employee motivation
- Accurate money handling
- Staff management
- Team supervision
- Opening and closing procedures
- Complaint resolution
- Staff supervision
- Workflow management
- Administrative support
- Conflict management
- Performance improvement
- Fraud prevention
- Display setup
- Order management
- Financial management
- Marketing
- Price verification
- Vendor management
- Credit returns processing
- Refunds processing
- Teamwork and collaboration
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Multitasking
- Adaptable and flexible
Timeline
Front End Team Lead
Walmart
06.2018 - Current
Park Leader
City of Lima
05.2018 - 08.2019
Call Center Representative
Cleveland State University Department Of B.G.E.S
01.2018 - 05.2018
Server
Waffle House
07.2016 - 10.2016
High School Diploma -
Lima Central Catholic High School