Sean Gleason
Roswell,GA
Summary
Dynamic Sales Associate at W W Grainger with a proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory tracking and adept at managing high-stress situations, I fostered strong customer relationships, driving repeat business and minimizing wait times during peak hours. Reliable and punctual team player.
Overview
22
22
years of professional experience
Work History
Sales Associate
W W Grainger
02.2004 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Stocking and receiving
- Inventory tracking
Timeline
Sales Associate
W W Grainger
02.2004 - Current